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About the Role
The Account Manager will manage relationships with facilities, ensure exceptional service delivery, and drive business growth. This role serves as the primary point of contact for clients, collaborating with healthcare providers to optimize medication management and enhance patient care. This is a field role requiring daily local travel and occasional overnight travel.
Responsibilities
- Develop and maintain strong relationships with key decision-makers at facilities, acting as the liaison between facility and pharmacy.
- Serve as the main point of contact for assigned accounts, understanding their needs and working with facility and pharmacy to provide quality care.
- Provide support and guidance to facilities regarding medication therapy and compliance, in collaboration with clinical services and pharmacy operations directors.
- Address client inquiries, concerns, and issues promptly and effectively.
- Identify opportunities for expanding services and introducing new products to meet client needs.
- Conduct training sessions and educational programs for facility staff on startups and as requested.
- Provide monthly onsite visits and reporting to facilities for ongoing customer success and improvement.
- Ensure compliance with all relevant laws, regulations, and industry standards.
- Collaborate with internal pharmacy teams to ensure seamless coordination of services for clients.
Requirements
- Certified pharmacy tech (or willing to become certified).
- Minimum of 1 year of experience in account management, preferably in the Long Term Care or healthcare industry, or an equivalent mix of education and experience.
- Ability to handle escalated issues with diplomacy and professionalism.
- Long term care pharmacy experience preferred.
- Intermediate computer proficiency.
- Familiarity with pharmacy and medication distribution software (EMAR, Medbank, Frameworks preferred).
- Ability to read and interpret documents such as medication documentation, business correspondence, and procedure manuals.
- Ability to write routine reports and business correspondence.
- Ability to speak effectively, both in person and by telephone, to customers or employees of the organization.
- Dependable personal transportation is necessary.
Skills
- Account management
- Client relationship management
- Medication management
- Client support
- Business development
- Training
- Compliance
- Interpersonal communication
- Problem-solving
Location
- Local travel throughout the state
Work Type
- Field role
- Daily local travel
- Occasional overnight travel
Experience Level
- 1 year of experience in account management
Education Level
- Certified pharmacy tech (or willing to become certified)
Salary/Compensations
- $55k- $91k annually