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About the Role
An exciting new opportunity has arisen for a Driver Support Supervisor within our Operations Department based in Southall depot. The successful applicant will be providing training to all qualified drivers coming to the depot covering all relevant regulations, safety procedures and paperwork to ensure drivers are prepared to enter service. The role is responsible for monitoring the performance of new entrants throughout their probationary period and conducting probation reviews.
Responsibilities
- Maintain a smart and tidy appearance at all times whilst on duty.
- Promote high standards of customer care and the good name of the Company.
- Display Transport UK London Bus values at all times.
- Engage in the wider business, including working parties.
- Observe and react to reasonable instructions from company officials.
- Undertake alternative duties or work as requested due to operational demands.
- Model TUK values and standards and motivate others to achieve them.
- Support local mentors/Route Champions to promote exceptional performance standards.
- Work closely with the local depot management team to understand KPIs, results, and requirements.
- Work closely with the depot allocator to ensure sufficient drivers for route/rota requirements.
- Share best practice with fellow DSS colleagues.
- Welcome new colleagues to the depot and carry out a depot induction covering health and safety procedures and regulations.
- Ensure full compliance with Transport UK London Bus's Health, Safety & Environment policies.
- Liaise with the Training School and provide additional assistance to colleagues as required.
- Carry out Risk Assessments.
- Produce Route Hazard Booklets.
- Encourage drivers to deliver a quality service and incorporate Company initiatives into training.
- Embed knowledge and skills learnt at the training school, ensuring drivers are aware of driving laws and regulations.
- Enrol drivers on company systems and ensure they can navigate them.
- Provide and document route learning, including all light running routes, curtailment points, and collision/incident hotspots.
- Provide and document vehicle type training on all local vehicle types.
- Complete relevant sign-off sheets and scan to Papervision before passing the driver to the allocation team.
- Coordinate the team of depot mentors.
- Provide a supportive environment and assist new colleagues with questions.
- Assist with all aspects of new route launches and relevant training/assessments or documentation.
- Carry out probation reviews at 2, 4, and 6 months to review driver performance and ensure timely completion of paperwork.
- Work closely with the depot management team to address colleague performance issues and extend probationary periods.
- Perform line management responsibilities, including making liability decisions, viewing CCTV, updating Tracerit, and taking further action.
- Raise awareness of hotspots or key issues.
- Be visible and communicate with colleagues.
- Support new initiatives at depot or Company level.
- Recognize and reward drivers and share successes widely.
- Be visible and approachable in the depot and on the road.
- Travel on company services.
- Actively use Blink.
- Foster good working relationships.
- Carry out refresher training/confidence building training with drivers as required.
- Monitor driving standards of existing staff and new starters.
- Participate in the introduction of new technologies.
- Perform any other duties commensurate with the role.
Requirements
- Knowledge of DVSA regulations and health and safety regulations is essential.
- Must have a thorough appreciation of the needs of external customers and external stakeholders.
- Ability to identify areas for improvement and implement effective action plans.
- Demonstrates exemplary people skills through effective communication, listening, and adaptability.
- Experienced in managing and motivating individuals to achieve high standards of performance.
- Flexible approach to working hours, with the ability to attend run out/run in sessions outside of working hours.
- Ability to complete probationary outcome letters, reports, and training records to a high standard.
Skills
- Communication
- Listening
- Adaptability
- People Management
- Motivation
- Flexibility
- Report Writing
- Training Delivery
- Risk Assessment
- DVSA Regulations Knowledge
- Health and Safety Regulations Knowledge
Location
- Southall Depot
Work Type
- Permanent
- Full-time
Experience Level
- Supervisor
Benefits
- Free travel on all TfL routes for you and a friend or family member (after three months employment)
- Free online and face-to-face counselling, legal advice, and more through employee assistance programme
- Contributory pension scheme (5% employee contribution, 3% employer contribution) with death-in-service benefit
- Life insurance (if signed up to the pension scheme)
- Employee benefits from shops and retailers
About the Company
- Transport UK London Bus values