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About the Role
The Member Services Staff position is accountable directly to the Manager, Member Services. This role requires candidates to be highly organized and energetic with excellent interpersonal skills.
Responsibilities
- Answer questions regarding SSF services, events, and policies via live chat or in-person.
- Inform students of the SSF’s Health and Dental Insurance Plan, Shuttle Bus Service and other SSF services.
- Assist with the completion of insurance claim forms and related questions regarding the domestic student health and dental plan.
- Communicate with internal and external clients.
- Meet regularly with Manager, Member Services.
- Develop and maintain contacts with relevant organizations/ departments/ services/ programs/etc. on and off-campus.
- Adhere to SSF and Seneca College Policies, Seneca College Code of Conduct.
- Ensure excellent levels of customer service.
- Provide helpful information to clients.
- Be flexible to work all hours of the day and weekends.
Requirements
- Outstanding organizational skills.
- Diligence and attention to detail.
- Exceptional interpersonal skills and a friendly demeanour.
- Excellent written and verbal communication skills.
- High energy levels.
- Public Speaking.
- Good problem-solving skills.
- Ability to perform under stressful situations.
- Excellent multitasking ability.
- Conflict management skill.
- Familiarity with online platforms (Zoom, Webex, Teams).
- Excellent Word, Excel, and PowerPoint knowledge.
Skills
- Interpersonal skills
- Communication skills
- Organizational skills
- Problem-solving skills
- Multitasking ability
- Conflict management
- Public Speaking
- Online platforms (Zoom, Webex, Teams)
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Location
- Ontario
Work Type
- Full-time
Education Level
- Currently enrolled in a full-time Seneca Polytechnic program during the Fall 2026 semester
About the Company
- The Seneca Student Federation (SSF) is committed to fostering an inclusive, equitable, and accessible workplace that reflects the diversity of the Seneca community.
Equal Opportunity
- SSF welcomes applications from individuals of all backgrounds and identities and is committed to providing accommodation throughout the recruitment process in accordance with applicable accessibility legislation.
- Applicants requiring accommodation are encouraged to contact the Manager, Human Resources sarvesh.singh@senecapolytechnic.ca at any stage of the hiring process.