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About the Role
Spotify Trust & Safety is seeking a Policy Support Specialist to enhance monetization policy enforcement for ads and podcasts. This role involves resolving escalations, improving workflows, supporting policy and product updates, and strengthening training and quality programs.
Responsibilities
- Serve as a subject matter expert on Spotify’s ads and monetization policies and enforcement workflows.
- Support vendor and operations teams with enforcement guidance, training, quality initiatives, and change management.
- Partner across teams to improve operational efficiency and quality through process improvements, tooling enhancements, and solutions that address root causes.
- Analyze qualitative and quantitative data to identify patterns, monitor trends, and inform operational strategies.
- Monitor, triage, and resolve high-profile or time-sensitive escalations, communicating clearly with partners.
- Collaborate with Policy, Product, Legal, and Communications teams to develop workflows and support new policies, products, and launches.
- Participate in occasional weekend or holiday on-call coverage and travel when needed.
Requirements
- 2+ years of experience in an operations role supporting ad review, content moderation, policy enforcement, or a related area.
- Experience developing new workflows, improving processes, and turning operational challenges into practical solutions.
- Ability to communicate clearly and synthesize complex information for different audiences.
- Ability to work effectively with cross-functional partners and independently manage priorities and solve problems.
- Strong analytical skills and ability to use qualitative and quantitative information to identify patterns and inform decisions.
- Adaptable and comfortable working through changing priorities and ambiguity.
- Comfortable reviewing sensitive or potentially disturbing content.
- Fluent in English.
Skills
- Salesforce
- SQL
- AI-enabled tools
Location
- San Francisco
- NYC
Work Type
- Hybrid
Experience Level
- 2+ years
Salary/Compensations
- 82,652–118,075 USD
Benefits
- Health insurance
- Six-month paid parental leave
- 401(k) retirement plan
- Monthly meal allowance
- 23 paid days off
- Paid flexible holidays
- Paid sick leave
About the Company
- Spotify is an equal opportunity employer.
- Our platform is for everyone, and so is our workplace.
- The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking!
- So bring us your personal experience, your perspectives, and your background.
- It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
- At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone.
- We have ways to request reasonable accommodations during the interview process and help assist in what you need.
- If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Equal Opportunity
- Spotify is an equal opportunity employer.
- You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones.
- Our platform is for everyone, and so is our workplace.
- The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking!
- So bring us your personal experience, your perspectives, and your background.
- It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
- At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone.
- We have ways to request reasonable accommodations during the interview process and help assist in what you need.
- If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.