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About the Role
As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for General Manager to join our Club Leadership Team.
Responsibilities
- Lead, inspire, and develop a high-performing club team to deliver an exceptional member experience.
- Take full ownership of the club’s commercial performance, driving membership growth, retention, and revenue targets.
- Champion Virgin Active’s new social wellness vision and ensure all brand standards are consistently achieved.
- Manage budgets, P&L, and operational KPIs, ensuring the club runs efficiently and profitably.
- Oversee health & safety and compliance standards, ensuring a safe environment for members and team members.
- Foster a culture of wellbeing, teamwork, and continuous improvement across the club.
- Build strong relationships with members, understanding their needs and ensuring their experience exceeds expectations.
- Work collaboratively with support teams to deliver new initiatives and bring our reimagined club experience to life.
Requirements
- Previous experience as a General Manager, Club Manager, or Senior Operations Manager in a hospitality, fitness, or leisure environment.
- Strong leadership skills, with a proven ability to build, motivate, and develop high-performing teams.
- Commercial acumen and experience managing budgets, KPIs, and P&L.
- A passion for health, fitness, and delivering exceptional customer experiences.
- Outstanding communication and interpersonal skills, with the ability to influence and inspire.
- Strong problem-solving skills and the ability to thrive in a fast-paced, people-focused environment.
Work Type
- Full time
Benefits
- 33 days (including bank holidays) annual leave, plus a Celebration Day
- Access to The People's Pension (5% contribution) & Scottish Widows (5%)
- Competitive bonus structure.
- Complimentary Virgin Active membership for you and a buddy.
- Free membership for your children
- Ability to take advantage of our Club V.
- Discounts across Virgin active – everything from guest passes to 50% off PT sessions.
- Join Virgin Family with discounts across Virgin Group (Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
- 20% off food and drink at KAUAI branches
- Access to Salary Finance for loans and savings plans
- Health Heroes employer assistance programme with 6 free counselling sessions.
- Partner with Dexters for complimentary corporate letting services
- Access to ePoints, offering online discounts to retailers.
About the Company
- As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing.
- By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate.
- Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day.