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About the Role

As the leading talent investor, EF is a people-focused business. This 12-month fixed-term role will lead the People Operations team and strategy, acting as a trusted partner to global and local leadership teams to deliver people projects and initiatives during a period of scaling. The role requires comfort with detail and understanding the full scope of the team's work.

Responsibilities

Manage employee relations, acting as the go-to person for issues ranging from performance and conduct to grievances.
Provide managers with clear, practical advice to handle people issues confidently and consistently.
Work with external employment counsel and own employee relations cases through to resolution.
Monitor employee relations across the business, flagging recurring issues or risks to leadership.
Own EF’s performance process end-to-end, ensuring smooth and timely execution of each cycle.
Support managers through the performance process, assisting with feedback, underperformance management, and development conversations.
Ensure managers and employees understand performance process expectations.
Analyze performance data and feedback to identify issues or trends.
Oversee EF’s cash incentive processes, ensuring market benchmarking and alignment with compensation policy.
Manage the bi-annual bonus process from calculation and approvals to communications and payroll inputs.
Serve as the point person for employee and manager questions regarding cash incentives.
Monitor employee engagement across EF, identifying areas for improvement.
Lead employee feedback processes, including engagement and pulse surveys, translating feedback into actionable plans.
Own the Global Summit event end-to-end, ensuring high quality and impact on employee experience.
Partner with leadership and Finance on workforce planning, progression, and succession.
Track hiring plans, headcount changes, and organizational movements across four locations.
Own EF’s immigration processes, supporting employees with visas and permanent residency.
Manage and support the People Ops Associate, providing clear priorities and guidance.
Ensure core People processes run smoothly across all locations.
Identify opportunities to simplify or automate People processes.

Requirements

At least 8+ years of experience in People/HR with a strong track record across the full employee lifecycle and employee relations.
Experience working with employees across at least two of the following jurisdictions: UK, France, India, and the US, with an understanding of different employment environments and requirements.
Genuinely interested in people and motivated by building strong relationships and understanding how people work.
Comfortable switching between the bigger picture and the detail, with the ability to think long-term while getting things done day-to-day.
Able to balance what's right for people with what's right for the business, making pragmatic decisions.
Meticulous in managing people processes, records, and data, with a strong focus on accuracy and follow-through.
Clear, confident verbal and written communicator who can build trust and work effectively with a wide range of stakeholders.
Thrives in a high-trust, low-touch environment, takes responsibility for getting things done and brings solutions.
Enjoys working collaboratively in a small team while being comfortable taking independent ownership.
Willing to get into the details and solve problems.
Comfortable being visible, building relationships, and having difficult conversations.
Comfortable challenging and being challenged, working through disagreements, and finding pragmatic solutions.
Comfortable using judgment and figuring things out when there isn't an obvious playbook.

Skills

Employee Relations Management
Performance Management
Cash Incentives Strategy
Employee Engagement
Workforce Planning
Immigration Processes
People Operations Management
Stakeholder Management
Communication
Problem-Solving
Attention to Detail

Location

Hoxton office
London

Work Type

12-month fixed-term
Hybrid

Experience Level

8+ years experience in People/HR

Salary/Compensations

Attractive salary with performance-based incentives

Benefits

Generous vacation allowance
Two-week global office closure over the Christmas holidays
Learning & Development allowance

About the Company

Entrepreneurs First invests in exceptional individuals to build startups from scratch.
EF exists to amplify ambition, alter career trajectories, and shape the future.
EF finds exceptional talent to form exceptional teams to build exceptional companies.
EF has backed thousands of founders at the earliest stage, creating >$11B in value.
EF has pioneered global Talent Investing since 2014 and is backed by leading founders and investors.
EF is a people-focused business with a 110-strong team of employees and network partners dedicated to maximizing the success of founders, community, and startup ecosystems.
The team operates across London, Paris, Bangalore, and San Francisco, working globally and locally to build the platform and help entrepreneurs found category-defining companies.