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About the Role
As a Guest Service Coordinator, you are the Director of First Impressions and the primary architect of the Sauna House environment. Your mission is to "set the stage," ensuring every guest feels an immediate sense of belonging, safety, and calm the moment they cross our threshold. You are not just managing a desk; you are managing the "emotional weather" of the house. You are kind, genuine, and compassionate, with a deep curiosity for the science of contrast therapy and a relentless eye for facility excellence.
Responsibilities
- Provide exceptional hospitality by creating a warm, intentional environment.
- Transition guests from the outside world into the safety of the bathhouse.
- Understand, anticipate, and accommodate guest needs.
- Identify first-timers, regulars, or guests who need extra care.
- Manage phone calls, emails, and bookings with speed and warmth.
- Provide accurate, compelling information about our rituals and treatments.
- Manage the check-in/out process and billing with precision.
- Execute opening, closing, and in-shift checklists to maintain a premium aesthetic.
- Monitor and restock all guest amenities throughout the shift.
- Manage and create appointments to maximize the bathhouse space.
- Commit to the continuous study of Sauna House’s offerings.
- Be a confident advocate for the health benefits of sauna, cold therapy, and massage.
- Share knowledge proactively with guests.
- Communicate effectively and empathetically with coworkers and management.
- Ensure information flows smoothly between the desk, the floor, and the Practitioners.
Requirements
- High emotional intelligence and work ethic.
- Ability to notice and act on small details without being told.
- Natural ability to be a "Host".
- Treat the bathhouse like your own home and guests like personal invitees.
- Believe in the power of the offerings and bring authentic energy to every interaction.
Skills
- Active Listening
- Expert Communication
- Billing
- Appointment Management
- Customer Service
Work Type
- Nights and Weekend availability preferred
Benefits
- Commissions and tips
- Employee discounts
- Flexible schedule
About the Company
- At Sauna House, we have reimagined the ancient traditions of the thermal cycle for the modern world.
- We are more than a facility; we are a destination designed to shape the human experience through the intentional use of heat, cold, and rest.
- Our houses serve as an oasis along the way for everyone, whether you are a seasoned practitioner or at the very beginning of your wellness journey.
- The mission of Sauna House is to improve the mental and physical well-being of the world.
- Company Values: Integrity, Creativity, Health, Service