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About the Role
This position is responsible for the day-to-day activities of the slots operation on a shift basis, contributing to a safe and welcoming work environment. Responsibilities include assisting with planning and directing slots operations, ensuring adherence to policies, motivating the team, and supporting a learning environment.
Responsibilities
- Provides input for team member performance objectives and evaluations
- Schedules and supervises team members; edits timesheets for payroll
- Monitors shift work assignments
- Resolves customer disputes; reports irregularities, disputes and suspicious activities; prepares CRS Incident Reports
- Maintains slot inventories and supplies
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders (guests, ownership and team members)
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Manages other initiatives as required
Requirements
- Minimum 2 years of experience in slot operations
- Minimum 3 years of leadership experience
- Ability to successfully obtain a Gaming License
- Smart Serve Certification
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Computer literacy in MS Office
Skills
- Bilingual (English/French) is an asset but not required
Work Type
- 24/7/365 operations
Experience Level
- Minimum 2 years of experience in slot operations
- Minimum 3 years of leadership experience
Education Level
- Post Secondary education or suitable combination of education and experience an asset
Benefits
- Inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
- Tools and technology needed to delight your clients
- Opportunity to work with and learn from diverse industry leaders
- Freedom to Innovate
- Environment that values diversity as a source of strength
- Work hard and have fun
About the Company
- Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada.
- With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms.
- Working alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
- Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
- Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
Equal Opportunity
- Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.
- We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
- Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
- We are committed to promoting Responsible Gambling.