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About the Role
Reform UK is seeking a Call Centre Manager to lead and expand its telephone communication operations, focusing on the May 2027 local elections. This role involves recruiting, coordinating, and overseeing volunteer callers, managing sensitive data, and ensuring the call centre operates efficiently and professionally to maximize campaign effectiveness.
Responsibilities
- Maintain accurate records and ensure all sensitive data is handled securely and in accordance with relevant data-protection requirements.
- Monitor calling activity and volunteer performance, ensuring callers have the information and resources they need to carry out their roles effectively.
- Provide clear briefings, guidance and ongoing support to volunteer callers.
- Plan and coordinate calling sessions and volunteer capacity to maximise the effectiveness of the operation.
- Provide regular reports to senior staff in the Campaigns Department on progress, performance and any issues requiring attention.
Requirements
- Excellent communication and organisational skills.
- A strong understanding of GDPR, data protection requirements and UK electoral law.
- A personable, positive and approachable manner, with the ability to build and maintain relationships with volunteers.
- The ability to work effectively under pressure, manage competing priorities and meet tight deadlines.
- Working hours will vary, including 09:00 – 17:00, 11:00 – 19:00, and 13:00 – 21:00.
Skills
- Communication skills
- Organisational skills
- GDPR understanding
- Data protection knowledge
- UK electoral law knowledge
- Relationship building
- Working under pressure
- Priority management
- Deadline management
About the Company
- Reform UK communicates with its members, supporters and the wider electorate through a range of channels, including telephone contact.
- Reform UK now has over 2,300 Councillors, and we have the opportunity to increase this number significantly further in May 2027.