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About the Role
We are seeking a strategic, hands-on Product Designer to help shape intuitive, trusted, and outcome-driven experiences for an enterprise AI platform. This role sits at the intersection of product thinking, UI/UX design, customer discovery, and responsible AI interaction design. The ideal candidate is a strong product person with deep UI/UX craft, the ability to translate ambiguous customer problems into clear product experiences, and a strong sense of ownership for AI product outcomes.
Responsibilities
- Own the product design process from discovery through launch, including problem definition, user flows, wireframes, prototypes, high-fidelity designs, validation, and post-launch iteration.
- Translate complex enterprise customer needs, workflows, and business objectives into clear, usable, and scalable AI product experiences.
- Partner with Product Management to define product requirements, prioritize user problems, assess tradeoffs, and connect design decisions to measurable product outcomes.
- Act as a directly responsible owner for assigned design initiatives, driving clarity, momentum, decision-making, and delivery across cross-functional teams.
- Use customer insights, usage data, research findings, and business goals to inform product direction and improve adoption, retention, trust, and customer value.
- Design AI-native workflows, interfaces, and interaction patterns that make advanced AI capabilities approachable, useful, and trustworthy for enterprise users.
- Create experiences that clearly communicate AI recommendations, system behavior, model limitations, confidence, uncertainty, and user control.
- Collaborate with AI/ML, engineering, and product teams to evaluate where AI adds meaningful value and where simpler workflows may better serve user needs.
- Support responsible AI practices by considering transparency, explainability, data sensitivity, bias mitigation, privacy, security, and enterprise risk throughout the design process.
- Design feedback loops that help users correct, refine, approve, reject, or improve AI-generated outputs while strengthening product quality over time.
- Conduct user research, discovery interviews, usability testing, and workflow analysis with enterprise users and internal stakeholders.
- Design end-to-end user journeys, information architecture, interaction models, dashboards, data-heavy workflows, and high-quality visual interfaces.
- Create wireframes, journey maps, clickable prototypes, and polished UI designs that communicate concepts clearly and enable rapid validation.
- Develop and maintain reusable design patterns, interface standards, and design system components that improve consistency and speed across the product.
- Balance user needs, business priorities, technical constraints, accessibility standards, and enterprise usability expectations in all design work.
- Work closely with engineers to ensure designs are technically feasible, clearly specified, and implemented with quality and fidelity.
- Partner with customer-facing teams to understand enterprise use cases, onboarding needs, customer pain points, and adoption barriers.
- Communicate design rationale, user insights, tradeoffs, risks, and recommendations clearly to technical and nontechnical audiences.
- Move quickly in ambiguous environments, using prototypes, evidence, and iteration to reduce uncertainty and improve outcomes.
- Contribute to a high-ownership culture focused on customer value, product quality, responsible AI, collaboration, and continuous improvement.
Requirements
- 5+ years of product design, UX design, interaction design, or related experience, preferably within B2B SaaS, enterprise software, AI products, or complex workflow platforms.
- Strong portfolio demonstrating end-to-end product design ownership, including research, UX strategy, interaction design, visual design, prototyping, validation, and shipped product impact.
- Deep understanding of UI/UX principles, information architecture, usability, human-centered design, accessibility, and design systems.
- Demonstrated ability to translate ambiguous customer problems into clear product experiences and practical design solutions.
- Experience designing complex workflows, dashboards, data-rich interfaces, or enterprise tools used by multiple user types.
- Strong product judgment, business orientation, and ability to connect design decisions to customer outcomes, adoption, efficiency, trust, and measurable value.
- Excellent collaboration and communication skills with product managers, engineers, AI/ML teams, executives, and customers.
- Proficiency with modern design and prototyping tools such as Figma or comparable platforms.
- Experience designing AI, machine learning, LLM, generative AI, agentic workflows, conversational interfaces, or intelligent automation experiences.
- Experience working in an early-stage, high-growth, or zero-to-one product environment.
- Familiarity with responsible AI design principles, model evaluation concepts, prompt-based workflows, human-in-the-loop systems, or enterprise AI governance considerations.
- Comfort rapidly prototyping with AI-enabled tools, low-code/no-code platforms, front-end concepts, or collaborative engineering workflows.
- Experience supporting enterprise customers, regulated environments, secure SaaS platforms, or products with high trust and compliance expectations.
Skills
- Product Strategy
- Product Ownership
- UI/UX Design
- Interaction Design
- Customer Discovery
- Responsible AI Interaction Design
- Prototyping
- Usability Validation
- AI Product Experience
- User Research
- Information Architecture
- Visual Design
- Design Systems
- Collaboration
- Communication
- Figma
- Machine Learning
- LLM
- Generative AI
- Agentic Workflows
- Conversational Interfaces
- Intelligent Automation
- Low-code/No-code Platforms
- Front-end Concepts
- Enterprise AI Governance
Location
- Remote
- Hybrid
- Office-based
Work Type
- Full-time
Experience Level
- 5+ years of product design, UX design, interaction design, or related experience
About the Company
- We are an equal opportunity employer and consider all qualified applicants without regard to legally protected status. Employment decisions are based on qualifications, merit, and business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Equal Opportunity
- We are an equal opportunity employer and consider all qualified applicants without regard to legally protected status. Employment decisions are based on qualifications, merit, and business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.