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About the Role
Canary Riverside Plaza London, Vignette Collection is seeking a Front Office Nights Manager to lead and inspire the team. This role involves managing nightly operations, ensuring guest satisfaction, and maintaining safety standards.
Responsibilities
- Completing the Night Audit and closing of outlets, managing end-of-night cash counts, and highlighting discrepancies.
- Ensuring late arrivals are welcomed and their needs are attended to throughout the night.
- Communicating internally and externally to ensure the safety of guests and team members, completing relevant safety checks.
- Ensuring all Team Members have completed relevant training and are confident in their roles.
- Managing the shift, handling complex guest requests or complaints, and ensuring task completion.
Requirements
- Front Office Nights duty management and team leadership experience for 2+ years in a property of similar size & standard.
- Depth of experience dealing with complex service recoveries and making decisions regarding guest complaints.
- Proven track record of success working with loyalty schemes and enrollments.
- Good understanding of systems to support driving results.
- Must meet the legal requirements to work in the UK.
Skills
- Team leadership
- Guest service
- Communication
- Problem-solving
- Decision-making
- Opera (preferred)
Location
- London
Work Type
- Full-time
Experience Level
- 2+ years
Salary/Compensations
- Competitive salary
Benefits
- Guaranteed hours
- Free meal on shift
- Paid holidays
- Extensive training
- Opportunities for career progression
- Worldwide discounted room rates
- Discounted F&B
- Generous friends and family rate
- Discounts on supermarket shops, experiences, and retailers
- Employee assistance program available 24/7
About the Company
- Canary Riverside Plaza London, Vignette Collection is a landmark luxury lifestyle hotel in London, part of IHG Hotels & Resorts' luxury and lifestyle portfolio.
- The hotel features 142 guestrooms and suites, dining spaces, meeting and events facilities, and a luxury health club, spa, and pool.
- It combines luxury hospitality with authentic, experiential, and considerate travel, celebrating individuality, locality, and meaningful guest experiences.
Equal Opportunity
- As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage.
- IHG Hotels & Resorts is an equal opportunity employer.
- We provide equal employment opportunities to all applicants and colleagues without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.