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Tailor your resume to this Mobile Outreach Team (MOT) Peer Companion role.
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About the Role
The Mobile Outreach Team (MOT) Peer Companion provides person-centered, trauma-informed peer support to individuals transitioning from Rockland Psychiatric Center back into the community. The role aims to foster independence, successful community reintegration, and sustained connections to support systems for wellness and recovery. This position also supports People USA's Rose House operations, including answering Warm Line calls and assisting with operational tasks.
Responsibilities
- Engage individuals directly discharged from Rockland Psychiatric Center and provide ongoing peer support during their transition into the community.
- Provide encouragement, mentoring, and recovery-oriented peer support that promotes hope, self-direction, and independence.
- Assist participants with transitions to new housing arrangements, including adjustment to the new living environment and connection to community-based resources.
- Help participants strengthen independent living skills, including budgeting, personal shopping, planning, organization, and other day-to-day needs identified by the participant.
- Increase community awareness and engagement by helping participants identify and access community events, recreational opportunities, natural supports, and meaningful activities.
- Provide information, referrals, and linkages to community services, including behavioral health, medical care, benefits, housing, transportation, recovery supports, and other resources based on individual needs.
- Provide transportation as needed to support appointments, shopping, community activities, service linkages, and other approved participant needs.
- Serve as a positive role model and mentor while advocating for participants and ensuring their voice, preferences, and choices remain central to service planning.
- Collaborate with Orange County SPOA and other community partners to coordinate services, address barriers, and support smooth transitions and continuity of care.
- Maintain regular and meaningful contact with participants while honoring the voluntary nature of the program and each participant’s right to step down services.
- Use person-centered, trauma-informed peer practices to help participants identify goals, build skills, strengthen natural supports, and work toward greater independence.
- Document participant contacts, services, linkages, transportation, and other required program information in accordance with People USA and program requirements.
- Answer Rose House Warm Line calls and provide peer-based active listening, emotional support, problem solving, recovery support, wellness check-ins, safety planning, community connection, and information/resource navigation.
- Provide appropriate information and linkages to community services and crisis resources when callers require additional support.
- Maintain healthy professional boundaries during Warm Line interactions and follow established procedures for inappropriate, unsafe, or emergency calls.
- Complete timely and accurate documentation of Warm Line contacts and other assigned services in accordance with program and compliance standards.
- Assist with Rose House operational tasks, participant support, and other duties needed to maintain a safe, welcoming, peer-run environment.
- Provide Rose House shift coverage as needed based on staffing and program needs.
- Work collaboratively with Rose House staff and supervisors to support continuity of services and respond flexibly to program needs.
- Stand alongside participants, help identify and address barriers, support informed choice, and advocate for access to appropriate community services and supports.
- Use lived experience and peer principles to provide hope, encouragement, practical support, and positive role modeling while promoting self-direction and independence.
- Help participants understand and access community-based systems and resources, coordinating with Orange County SPOA and other providers when appropriate.
- Support participants in developing routines, natural supports, community connections, and practical independent-living skills that promote long-term stability.
- Contribute to Warm Line coverage, Rose House tasks, participant engagement, documentation, and shift coverage during the portion of the workweek not dedicated to MOT services.
Requirements
- Solid understanding of the recovery process and the potential for meaningful recovery and independence for individuals living with mental health and/or substance use challenges.
- Commitment to person-centered, trauma-informed peer support, honesty, respect for diversity, strong personal ethics, and professional communication and behavior aligned with the Independent Living philosophy.
- Ability to identify participant needs and facilitate appropriate connections to community-based services.
- Ability to work collaboratively with Orange County SPOA, Rose House staff, community providers, and other partners.
- Must work toward or possess New York State Certified Peer Specialist certification within 6 months of hire.
- All other assigned trainings must be completed in a timely manner.
Skills
- Peer Support & Recovery Orientation
- Communication
- Thoroughness
- Participant/Client Focus
- Collaboration & Teamwork
- Interpersonal Skills
- Computer Skills
- Organization & Time Management
- Advocacy & Mediation
- Resiliency & Flexibility
- Responsiveness & Calmness
- Ability to Maintain Professional Boundaries
- Active listening
- Emotional support
- Problem solving
- Recovery support
- Wellness check-ins
- Safety planning
- Community connection
- Information/resource navigation
- Written communication skills
- Verbal communication skills
Location
- Walden, NY
Work Type
- Full-time
- 40-hour per week
Experience Level
- A minimum of 2 years of experience working with individuals with mental health diagnoses preferred.
- Advocacy experience of two or more years preferred.
Education Level
- High School Diploma or equivalent required.
- Ability to obtain New York State Peer Specialist Certification within 6 months of hire.
- Completion of the Academy of Peer Services training or ability to complete within 6 months of hire.
- Bachelor’s degree preferred.
- Certified Psychiatric Rehabilitation Practitioner (CPRP) preferred/required as applicable.
Salary/Compensations
- $23.08 per hour
About the Company
- Organization: People USA