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About the Role
As a Working Student System Administration, you will be the primary contact for all hardware and software issues, supporting the Helpling team with IT infrastructure inquiries. You will assist in the provisioning and maintenance of Windows and OSX environments, ensuring colleagues have high-speed, reliable equipment. Your role involves managing local networks, troubleshooting, analysis, and documentation, as well as contributing automation ideas for workflow improvements. You will also play a part in cybersecurity efforts, including creating backups and enhancing overall IT security.
Responsibilities
- Act as the contact person for all hardware and software problems.
- Support the Helpling team with questions regarding the IT infrastructure.
- Support the provisioning and maintenance of Windows- and OSX-based environments.
- Provide colleagues with high-speed, bugless equipment.
- Manage local networks.
- Support troubleshooting, analysis, and documentation.
- Bring your own ideas to improve existing workflows through customized automation.
- Help ward off cyber attacks, create backups, and contribute to IT security.
Requirements
- Currently enrolled at a university.
- Familiar with help desk user support.
- Familiar with Google Workspace.
- Familiar with setting up VLAN and VPN.
- Familiar with Windows and OSX systems.
- Ideally, possess first knowledge of a programming language.
- Reliable and motivated.
- Able to juggle multiple inquiries simultaneously.
- Live in Berlin/Brandenburg.
- Value the office in Berlin Mitte.
- Be enrolled as a student throughout the employment.
- Able to work up to 20 hours per week.
- German language skills are a plus.
Skills
- IT infrastructure
- Hardware troubleshooting
- Software troubleshooting
- Windows systems
- OSX systems
- Network management
- Automation
- Cybersecurity
- Backup creation
- Google Workspace
- VLAN setup
- VPN setup
- Help desk user support
Location
- Berlin Mitte
- Berlin/Brandenburg
Work Type
- Working Student
- Up to 20 hours per week
Experience Level
- Practically-versed
- Plug-and-play heroes with versatile IT knowledge
Education Level
- Currently enrolled at a university
Benefits
- Flexible working
- Office in Berlin Mitte
- Opportunity to bring in individual strengths and ideas
- Actively shape the future of Helpling
- Define individual growth path
- Feedback cycle
- Leadership workshops
- Book club
- Lunch & learns
- Up to 30 vacation days per year (depending on length of service)
- Up to 10 additional vacation days per year (campaigns)
- 5 additional child sick days per year
- Company Pension Scheme (up to 20% employer contribution)
- Discount for domestic help via Helpling.de
About the Company
- The Helpling Group started with the vision to revolutionize the household service industry.
- It has grown from a Berlin start-up into an international organization with several brands under its umbrella such as Helpling.de, MySkills Academy, Tiger Facility Services and goodworkvibes.
- Since 2014, The Helpling Group has expanded into seven different markets across the globe.
- With different ventures in the household and office service industries, The Helpling Group currently employs over 100 people across its headquarters and four regional offices.
- Thousands of people use its products, services and platforms every day and the Helpling Group Companies are committed to their mission to enable all their customers to make the most out of their time!
Equal Opportunity
- We welcome applicants from all backgrounds, regardless of gender identity, sexual orientation, religion, ethnicity, national origin, migration history, marital status, age, or disability.