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About the Role
We are seeking a Product Manager to join the Digital Envelope product team, supporting the Rep-Assisted Relationships space. This role is responsible for delivering intuitive, compliant, and scalable front-end experiences that enable representatives and clients to efficiently complete document and workflow-driven processes. You will serve as the product owner for a front-end scrum team, partnering closely with design, engineering, and business stakeholders to define, prioritize, and deliver high-impact features. This role is highly execution-focused, requiring strong collaboration, clear decision-making, and a relentless focus on user experience and business outcomes.
Responsibilities
- Support the development and execution of product strategy and roadmap for assigned digital capabilities.
- Act as Product Owner for a dedicated front-end scrum team, driving sprint planning, backlog grooming, and execution.
- Translate business requirements into clear user stories, acceptance criteria, and prioritized work.
- Partner with engineering and design to deliver high-quality, scalable front-end solutions.
- Design and optimize rep-assisted workflows, ensuring a seamless experience across digital and advisor/rep touchpoints.
- Partner with stakeholders across service, operations, and compliance to ensure solutions meet business and regulatory needs.
- Focus on improving speed, accuracy, and ease-of-use for both internal users and clients.
- Collaborate with UX research and analytics to understand user pain points and behavior.
- Engage directly with internal users (reps, service teams) to validate solutions and gather feedback.
- Communicate product priorities, progress, and outcomes clearly to stakeholders.
- Track performance using metrics and user feedback to continuously improve the product.
- Identify and remove blockers to keep the scrum team moving efficiently.
- Support release planning, testing, and go-to-market readiness.
Requirements
- Bachelor's degree in business, engineering, computer science, or related field.
- 3+ years of experience in digital product management or product ownership.
- Experience working as a Product Owner in an Agile scrum environment, particularly with front-end teams.
- Strong ability to translate business needs into product requirements and user stories.
- Proven experience managing product backlogs and prioritization.
- Excellent communication and stakeholder management skills.
- Ability to work effectively in a cross-functional team (product, design, engineering, operations).
- Strong organizational skills and ability to manage multiple priorities.
- Experience supporting rep-assisted or service-driven experiences.
- Familiarity with financial services and regulatory environments.
- Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.
Skills
- Product Management
- Product Ownership
- Agile Scrum
- Front-end Development
- User Stories
- Backlog Management
- Prioritization
- Stakeholder Management
- Cross-functional Collaboration
- Organizational Skills
- UX Research
- Analytics
Location
- On-site
Work Type
- Full-time
- On-site
Experience Level
- 3+ years
Education Level
- Bachelor's degree
Benefits
- Bonus or incentive opportunities
About the Company
- At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
- Charles Schwab Digital Retail is responsible for delivering innovative, best-in-class solutions that simplify and enhance the client experience. We are deeply focused on solving customer needs and enabling seamless interactions across digital and rep-assisted channels.