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About the Role
Deliver personalized, high-touch service to members and guests within an exclusive VIP club, luxury bar, and upscale dining environment. Provide elevated food and beverage service while building meaningful guest relationships and ensuring every interaction reflects the highest standards of hospitality, professionalism, and discretion.
Responsibilities
- Provide personalized food and beverage service to VIP members and guests according to established luxury hospitality standards.
- Present menus, explain food and beverage offerings, answer questions, and make knowledgeable recommendations, including wine, cocktail, and menu pairings.
- Maintain extensive knowledge of menu items, daily features, beverage offerings, and special events.
- Anticipate guest needs and deliver exceptional service with attention to detail and professionalism.
- Build positive relationships with members and repeat guests by recognizing preferences and providing personalized experiences.
- Coordinate with culinary, bar, and support teams to ensure seamless service and accurate order fulfillment.
- Serve food and beverages according to service standards, ensuring proper presentation, timing, and guest satisfaction.
- Perform tableside dish finishing services, including expert meat carving and flambé presentations, to deliver an elevated dining experience.
- Support catering and banquet operations through professional tray-passing service, food and beverage distribution, and exceptional guest hospitality.
- Adhere to all alcohol service policies and responsible beverage service guidelines, including verifying guest identification when required.
- Maintain the cleanliness, organization, and appearance of dining, lounge, and service areas throughout each shift.
- Replenish food and beverage items as needed and assist with special events, private functions, and VIP experiences.
- Respond promptly and professionally to guest requests, concerns, and special accommodations.
- Break down, clean, and sanitize service stations, dining areas, and equipment following service periods.
- Follow all food safety, sanitation, health, and workplace safety procedures.
- Protect company assets and maintain confidentiality when serving high-profile members and guests.
- Maintain a polished professional appearance and positive demeanor at all times.
- Support special events, VIP functions, member experiences, and seasonal culinary programs as assigned.
Requirements
- Minimum 1-2 years of experience in fine dining, luxury hospitality, private clubs, upscale restaurants, hotels, or premium guest service environments preferred.
- Strong commitment to delivering exceptional guest experiences with a hospitality-first mindset.
- Excellent communication, interpersonal, and relationship-building skills.
- Knowledge of food, wine, cocktails, and luxury dining service standards preferred.
- Ability to remain composed, attentive, and professional in a fast-paced, high-expectation environment.
- Working knowledge of food safety and sanitation procedures.
- Must be able to obtain required food safety and alcohol service certifications.
- Ability to work flexible schedules, including evenings, weekends, holidays, and special events.
- Ability to stand and walk for extended periods and occasionally lift, carry, push, or pull up to 25 pounds.
Skills
- Food safety
- Sanitation procedures
- Alcohol service
- Guest service
Experience Level
- 1-2 years
Salary/Compensations
- $26.00 to $26.00 per hour
Benefits
- Medical
- Dental
- Vision
- Work/life resources
- Retirement savings plans like 401(k)
- Paid days off
- Parental leave
- Disability coverage
About the Company
- Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
- The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world.
- We believe a career should develop your talents, fuel your passions, and empower your professional growth.
- Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Equal Opportunity
- Aramark believes that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.
- We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts.
- For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.