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About the Role

The AppOps, Senior Specialist role is instrumental in ensuring the resiliency and performance of critical Interac applications, platforms, and infrastructure. You will be responsible for managing, enhancing, tuning, and supporting Interac’s products and services, and proactively diagnosing, resolving, and mitigating application and infrastructure problems to ensure optimal performance and 24/7/365 availability of our national payment systems. This is an exciting and fast-paced technical role requiring strong end-to-end insights and expertise managing containerized applications with hands-on experience in AWS cloud infrastructure, ensuring service stability, resiliency, and reliability across our cloud and hybrid environments.

Responsibilities

Driving, implementing, and prioritizing service stability and automation/optimization initiatives, ensuring adherence and compliance with Customer Journey Success and Service Level Agreements (SLAs).
Executing application releases/deployments/validations across nonproduction and production environments and lead release readiness, environment parity, and rollback plans.
Implementing monitoring solutions to track the performance, availability, and health of product workloads running on AWS infrastructure.
Developing and implementing scalable solutions to reduce manual intervention and streamline application deployments, testing, pre and post change validations, and availability, including self-healing and auto-scaling mechanisms.
Optimizing performance by leveraging monitoring and diagnostic tools (e.g., Dynatrace, CloudWatch, X-ray, CloudTrail,) and implementing anomaly detection and alerting strategies.
Analyzing testing and production trends, proactively identifying and mitigating emerging issues in collaboration with Agile squads, and driving detailed root cause analysis and performance tuning.
Supporting continuous integration and continuous delivery (CI/CD) pipelines to streamline deployments.
Providing technical expertise in maintaining security, technology currency, and vulnerability remediation, with a continuous improvement mindset and a strong focus on resiliency.
Writing and maintaining thorough technical documentation and diagrams to support Application and Platform operations.
Participating in 24/7 rotating on-call production support, executing critical changes, and responding swiftly to escalated issues, proactively mitigating risk and impact to our services.

Requirements

Bachelor’s degree in computer science, Information Technology, or related field.
Strong knowledge of Terraform and IaC principles.
Strong knowledge of AWS Cloud infrastructure with expertise in utilizing a wide range of cloud services such as EC2, S3, RDS, EKS, ECS, Lambda, etc.
Previous Experience with creating and managing end to end workload observability e.g. AWS, CloudWatch, Dynatrace.
Good understanding of Cloud-based redundancy and network architecture: load-balancing, AZs, auto-scaling.
Good understanding of version control systems, such as Git, for managing codebases and collaboration.
You have a good understanding of relational databases including cloud native e.g. Aurora PostgreSQL, and managed services such as RDS Oracle.
You have experience with microservices, containerization, and orchestration (i.e., Docker/Kubernetes).
You have strong written and verbal communication skills and can seamlessly communicate with technical and business teams, stakeholders, clients, and partners.
You are a self-starter and a collaborative team player, committed to continuous learning, growth and development.
Eligibility to work for Interac Corp. in Canada in a full-time capacity.
Successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Skills

AWS Cloud infrastructure
EC2
S3
RDS
EKS
ECS
Lambda
Terraform
IaC principles
Workload observability
AWS
CloudWatch
Dynatrace
Cloud-based redundancy
Network architecture
Load-balancing
AZs
Auto-scaling
Version control systems
Git
Relational databases
Aurora PostgreSQL
RDS Oracle
Microservices
Containerization
Orchestration
Docker
Kubernetes
Written communication
Verbal communication
CI/CD pipelines

Location

Canada

Work Type

Full-time
Hybrid

Experience Level

Senior

Education Level

Bachelor’s degree in computer science, Information Technology, or related field

Salary/Compensations

$105K-135K base
Eligible for short-term incentive plan

Benefits

Generous vacation and wellness days
Comprehensive employer-paid benefits coverage
Market-leading employer-funded RRSP program
Access to a free and confidential 24/7 employee & family assistance program
Pregnancy and parental leave top-up
Charitable donation matching with United Way

About the Company

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection.
Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.
As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.
Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada.
Investing in the Future – Help us unlock digital prosperity for all Canadians.
Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.
Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.
Inspiring Community – Work in an ecosystem where we lift each other up and rise together.
Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Equal Opportunity

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.
If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.
Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.