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About the Role
As a Team Lead at Mulberry, you will be passionate about people, determined to deliver an extraordinary customer experience, and open to learning and developing yourself and others. You will strive to be an expert within your field and play a key part in our 'Back to the Mulberry Spirit' strategy.
Responsibilities
- Nurture a welcoming and fun environment for customers and team.
- Deliver an engaging and memorable customer experience and inspire the team.
- Be culturally connected and use this to excite customers.
- Develop and maintain key customer relationships using in-store CRM tools.
- Support the creation of a high-performing team where diversity is celebrated and every individual feels valued, respected, and included.
- Champion equity, empathy, and understanding in all interactions.
- Encourage dynamic discussions and invite ideas and different perspectives.
- Create a culture that embraces honest feedback, praise, success sharing, coaching, and challenging.
- Continually demonstrate a commitment to driving growth in your store.
- Lead and deliver operational excellence with respect for people, product, and environment.
- Embody Mulberry's values by being honest, dynamic, and community spirited.
- Support Mulberry in delivering an inclusive culture through open-minded and respectful behavior.
- Incorporate environmentally and socially responsible practices into your work.
Requirements
- Inspiring
- Engaging
- Agile
- Perceptive
- A natural Coach
- In love with fashion!
Work Type
- Full-time
Salary/Compensations
- £33,500 - £33,500 a year
- Plus Commission
Benefits
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Pension Contributions & Life Assurance
- Training and opportunities to develop
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
About the Company
- Mulberry is a British lifestyle brand, internationally acclaimed for quality and design, with roots in Somerset, England since 1971.
- Sustainability has been part of the Mulberry ethos since the brand's inception.
- In 2024, Mulberry proudly achieved B Corp Certification.
- Mulberry is a global brand committed to improving its impact on people and the planet.
- Mulberry's values include being honest, dynamic, and community spirited.
Equal Opportunity
- Mulberry is an equal opportunities employer and is passionate about hiring and developing the best talent.
- All hiring decisions are made solely on the basis of qualifications, skills, or experience as they relate to the particular role.
- Mulberry will make adjustments to application or interview processes upon request to enable candidates to be at their best.