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About the Role

The Network Operations Coordinator ensures that DREAM’s network office spaces are functional, organized, and welcoming. This role provides essential support in space management, inventory management, and front desk and administrative operations, ensuring a professional and service-oriented environment.

Responsibilities

Oversee the daily maintenance, organization, and cleanliness of DREAM’s network office spaces.
Coordinate with the Regional Operations Manager and Facilities team to ensure timely completion of work orders and maintenance requests.
Manage the office reservation system, ensuring efficient use of conference rooms and shared spaces.
Support set-up and breakdown of internal events and meetings, ensuring all logistical needs are met.
Ensure all common areas consistently reflect DREAM’s professional and welcoming environment.
Maintain accurate inventory of office and common area supplies; reorder items as needed.
Oversee supply storage and organization systems, ensuring accessibility and accountability.
Track and record supply orders and deliveries, ensuring alignment with DREAM’s procurement processes.
Partner with the Regional Operations Manager to forecast supply needs and manage cost-effective purchasing.
Serve as the first point of contact for all visitors, staff, and families at the network office, providing exceptional customer service.
Manage phone and email inquiries, directing calls and messages appropriately.
Receive, log, and distribute mail, packages, and deliveries.
Support administrative functions, including scheduling, copying, filing, and basic data entry.
Assist with invoice preparation, vendor communications, and other administrative tasks.
Ensure a consistent front desk presence during designated hours and manage coverage schedules.
Provide logistical support for network-wide meetings, trainings, and special events, including setup, materials preparation, and hospitality.
Maintain and prepare meeting spaces, ensuring technology and supplies are ready for use.

Requirements

At least 2 years of experience in office coordination, facilities management, or administrative support (education or nonprofit environment preferred).
Excellent interpersonal and communication skills; able to interact with staff, families, and external partners professionally.
Strong organizational skills with attention to detail and the ability to manage multiple priorities simultaneously.
Positive, solutions-oriented mindset with a strong customer service focus.
Dependable, punctual, and adaptable in a fast-paced, evolving environment.
Ability to provide occasional after-hours or weekend support for events or urgent operational needs.
Strong commitment to customer service and understanding of the importance of administrative functions to the organization's mission.
Outstanding dependability, with a commitment to being on-time and prepared.
Collaborative team-player.
Solid oral and written communication skills.
“Whatever it takes” attitude and a willingness to change priorities at a moment’s notice.
Strong computer skills, including a high degree of proficiency with Microsoft Word, Excel and Outlook.
Deep embodiment of DREAM’s organizational values of teamwork, diversity, integrity and fun.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook

Location

East Harlem
Highbridge
Mott Haven

Work Type

On-site

Experience Level

2+ years of experience

Education Level

Associate's degree or equivalent experience accepted
Bachelor’s degree preferred

Salary/Compensations

$66,500 to $75,000

Benefits

Flexible Medical Health Plans
Dental and vision plans
Disability benefits
Life insurance
Up to 12 weeks fully paid Parental Leave
Flexible spending account options
Pre-tax commuter benefits
Fitness and entertainment discounts
Employee assistance program (EAP)
403(b) retirement plan with employer match
Referral, performance, and tenure milestone bonuses
Discounted school meals
Tuition reimbursement support
Access to a professional development fund
Approximately 48 days off for school-based 12-month employees

About the Company

Originally founded in 1991 as Harlem RBI, DREAM has grown to annually serve more than 2,500 youth across East Harlem and the South Bronx through a network of seven PreK-12, extended-day, extended-year DREAM Charter Schools and community sports-based youth development programs.
Through our commitment to rigorous academics, social-emotional learning, deep family and community engagement, and health and wellness, we create lifelong learners who are equipped to fulfill their vision of success in and out of the classroom.
We dream big, as well, with an aggressive five-year plan to grow our organization’s impact and level the playing field for all children.
Visit wearedream.org to learn more.

Equal Opportunity

At DREAM, diversity, equity, and inclusion are a matter of mission.
DREAM is committed to building a team where each individual can bring their full identity and experience to work because representation matters.
DREAM engages staff that represent and appreciate the diversity of our majority Black and Hispanic student body, while working to ensure that our practices are equitable, welcoming, and productive.
We are dedicated to creating a world where youth, especially youth of color, have permission to dream—along with the tools and opportunities to make their dreams reality.
DREAM provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.