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About the Role
Marsh Workplace Savings provides workplace pension and retirement savings services. This role involves managing and maintaining client relationships, acting as a single point of contact, and being the client's voice within the Marsh DC business.
Responsibilities
- Manage and deepen relationships across a portfolio of Marsh Workplace Savings clients, acting as the first point of contact for queries, issues, and escalations.
- Provide governance and oversight support for clients’ UK DC pension arrangements, partnering with internal stakeholders and insurer administrators for contract-based schemes.
- Proactively drive client engagement, service delivery, and retention—anticipating needs, resolving issues, and ensuring a consistently strong client experience.
- Support growth activity, including participating in pitches/new business opportunities and traveling to meet clients across the UK as required.
- Collaborate within a high-performing Relationship Management team to share best practice and contribute to a growing function.
Requirements
- Experience in relationship management, account management, or pensions consulting (or closely related client-facing role).
- Considerable knowledge of UK Defined Contribution (DC) pensions and the workplace pensions landscape.
- Demonstrated experience managing client relationships end-to-end, including handling queries, escalations, and stakeholder management.
- Willingness and ability to travel to client sites across the UK.
Skills
- Experience supporting governance/oversight activities for workplace pension schemes, including operating model and service review activity.
- Exposure to both contract-based DC arrangements (insurer-administered) and master trust environments (e.g., Mercer Master Trust) and the differing client needs across each.
- Comfortable contributing to client presentations/pitches and representing the business externally.
- Experience working in (or closely with) a growing team where continuous improvement, innovation, and development are key priorities.
Location
- UK
Work Type
- Hybrid
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Range of career opportunities
- Benefits and rewards to enhance well-being
About the Company
- Marsh is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
- With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
Equal Opportunity
- Marsh is committed to embracing a diverse, inclusive and flexible work environment.
- We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
- We are an equal opportunities employer.
- We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process.
- If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.