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About the Role

The Associate Director, IOCC Transformation & Innovation is responsible for leading the transformation of Toronto Pearson's Integrated Operations Control Centre into a predictive, technology-enabled, collaborative airport operations model. This role will translate operational modernization strategy into sustainable capabilities across people, processes, technology, data, governance, and partner collaboration.

Responsibilities

• Lead the development and execution of a multi-year transformation roadmap that advances airport operational excellence.
• Drive transformation initiatives from concept through implementation, adoption, and measurable business outcomes.
• Establish innovative operating models, governance structures, and collaborative decision-making practices across airport stakeholders.
• Lead the evolution of operational systems, digital tools, analytics platforms, and data-driven decision-support capabilities.
• Develop and govern airport-wide performance frameworks, key performance indicators, and service level agreements.
• Champion innovation through the evaluation and adoption of emerging technologies, industry best practices, and new operating models.
• Provide strategic operational planning, forecasting, and analytics capabilities that support proactive and predictive operations.
• Partner with internal and external stakeholders to align priorities, improve performance, and deliver transformation initiatives.
• Lead and develop teams responsible for transformation, operational planning, systems, digital enablement, and business analytics.
• Foster a culture of collaboration, accountability, innovation, and continuous improvement.

Requirements

• 8+ years of progressive leadership experience, including experience leading large-scale transformation, modernization, or technology-enabled change programs.
• 5+ years of people leadership experience within a complex matrix environment.
• Experience within aviation, transportation, logistics, infrastructure, operations, or similarly complex operational environments.
• Demonstrated success leading cross-functional programs involving business, technology, operational, regulatory, and external stakeholders.
• Experience delivering operational systems, analytics capabilities, digital tools, and business transformation initiatives.
• Strong change management, stakeholder engagement, strategic planning, and business transformation capabilities.
• Strong understanding of data, analytics, performance measurement, and continuous improvement.
• Valid Ontario Driver's License.
• Ability to obtain and retain Transportation Security Clearance at the designated level for the position.

Skills

• Data
• Analytics
• Performance measurement
• Continuous improvement
• Change management
• Stakeholder engagement
• Strategic planning
• Business transformation

Location

• Toronto Pearson

Work Type

• Full-time

Experience Level

• Associate Director
• 8+ years leadership experience
• 5+ years people leadership experience

Education Level

• Bachelor’s degree in aviation management, Engineering, Business Administration, Operations Management, Information Systems, or a related discipline.
• Professional certifications such as PMP, Lean Six Sigma, Prosci, Agile, or Data Analytics.

Benefits

• Comprehensive benefits
• Flexible retirement program with employer matching
• Voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans)
• Flexible work environment
• Continuous internal and external learning opportunities
• Meaningful reward and recognition program

About the Company

• The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability.
• Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners.
• Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

Equal Opportunity

• The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.
• This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.