Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Operations Manager role.
Rezi rewrites your resume against Jobs In. Fitness's job description. Free.
Tailor your resume to this Operations Manager role.
Rezi rewrites your resume against Jobs In. Fitness's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Operations Manager posting at Jobs In. Fitness — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Operations Manager posting at Jobs In. Fitness — free, in seconds.
About the Role
This is a senior, hands-on role for an experienced Operations Manager to take full ownership of day-to-day operations, team, and client experience within a leading luxury wellness space. The role offers significant ownership and autonomy to build a high-performing team and create an exceptional operational environment from the ground up.
Responsibilities
- Build, recruit and lead the operational team across concierge, duty management, spa attendants and front-of-house.
- Own hiring, onboarding, training, mentoring, performance management and development.
- Set and maintain exceptional luxury service and operational standards.
- Take full responsibility for the day-to-day running of the building.
- Own health & safety, compliance, risk management and building regulations.
- Create, implement and continuously improve operational SOPs and processes.
- Oversee facilities, maintenance, contractors and operational suppliers.
- Manage rotas, staffing levels and operational resources.
- Own the end-to-end client experience and ensure consistently high service standards.
- Handle client issues and service recovery with discretion and professionalism.
- Identify opportunities to improve operational efficiency, team performance and the overall experience.
- Work closely with senior leadership to support wider business and commercial objectives.
Requirements
- Significant experience in spa operations and luxury hospitality, ideally within a high-end spa, wellness space, hotel, members' club or similarly premium environment.
- Experienced people leader who enjoys building teams, developing talent and setting high standards.
- Proven spa and/or luxury hospitality operations experience.
- Strong understanding of luxury service and client experience.
- Experience recruiting, managing and developing front-line teams.
- Strong knowledge of health & safety, compliance and building operations.
- Experience creating and implementing SOPs and operational processes.
- Excellent organisation, communication and problem-solving skills.
- A highly detail-oriented and proactive approach.
- The confidence to be hands-on and visible within the operation.
- A genuine passion for creating exceptional experiences and high-performing teams.
- Understanding that in a luxury wellness environment, the operational experience is the client experience.
Skills
- Operations Management
- Team Leadership
- Client Experience Management
- Spa Operations
- Luxury Hospitality
- Recruitment
- Training and Development
- Performance Management
- Service Standards
- Health & Safety
- Compliance
- Building Operations
- SOP Development
- Process Improvement
- Facilities Management
- Risk Management
- Staffing and Scheduling
- Problem-Solving
- Communication
- Organisation
Location
- West London
Work Type
- Full-time
Experience Level
- Senior
- Experienced
Salary/Compensations
- £50,000 - £60,000
About the Company
- A leading luxury wellness space.
- An ambitious wellness business.