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About the Role

This is a key role within the Finance function, created to provide greater visibility, accuracy and control across a high-volume customer billing environment. The successful candidate will work closely with internal Finance and operational teams and the customer to ensure billing information is accurate, invoices are processed correctly and on time, and transactions can be clearly traced and reconciled across the relevant systems. A key focus of the role will be developing a strong understanding of the systems and processes used by both our organisation and the customer to submit, process and reconcile invoices, ensuring that the end-to-end process is well controlled and transparent.

Responsibilities

Take ownership of the customer's weekly invoicing and reconciliation process.
Review billing data for completeness, accuracy and consistency.
Reconcile operational data, billing systems, the general ledger, customer portals and customer statements.
Investigate and resolve billing discrepancies, rejected invoices, short payments, credit notes and other exceptions.
Ensure all billed revenue can be traced back to appropriate supporting documentation.
Maintain a clear audit trail from source data through to invoice and payment.
Identify potential revenue leakage, process errors and control weaknesses.
Ensure billing adjustments and corrections are appropriately documented and approved.
Monitor outstanding and disputed balances and work with the Accounts Receivable team to resolve issues.
Maintain accurate records and supporting schedules for the customer account.
Develop a detailed understanding of the systems and platforms used by both the company and customer throughout the billing process.
Map and document the end-to-end billing process, including data inputs, approvals, invoice submission and reconciliation.
Establish clear ownership and accountability across each stage of the process.
Identify gaps in system visibility, documentation and controls.
Maintain clear process documentation and standard operating procedures.
Act as the Finance subject-matter expert for the customer's billing and invoicing process.

Requirements

Proven experience in revenue, billing, accounts receivable, financial analysis or transactional finance.
Strong Excel skills, including the ability to analyse large datasets and perform reconciliations.
Experience working with financial systems, billing platforms, customer portals or ERP systems.
Strong reconciliation and investigative skills.
Experience identifying discrepancies and determining their root cause.
Excellent attention to detail and strong financial control awareness.
Strong organisational and problem-solving skills.
Experience working with auditors or supporting audit requirements.
A proactive approach to identifying and resolving problems.
Experience managing billing or revenue for a large or strategically important customer.
Experience in a high-volume or weekly billing environment.
Experience working with customer-specific billing portals or invoice submission platforms.
Experience designing or improving financial controls.
Experience with Power BI or similar reporting tools.
Experience with ERP systems such as Navision, ACH, PAXIA, Microsoft Dynamics or similar.
Relevant accounting qualification or part-qualified status (e.g. ACCA, CIMA, ACA) is advantageous but not essential.
Analytical – able to understand complex data and identify discrepancies.
Detail-oriented – takes ownership of accuracy and financial control.
Investigative – looks beyond the issue to understand its root cause.
Proactive – anticipates problems and takes action before they escalate.
Organised – able to manage recurring weekly processes alongside investigations.
Confident – comfortable questioning data and processes when something doesn't look right.
Systems-minded – interested in understanding how data moves between systems and how processes operate.
Accountable – takes ownership and follows issues through to resolution.

Skills

Excel
Financial Systems
Billing Platforms
Customer Portals
ERP Systems
Reconciliation
Investigation
Power BI

Location

On-site

Work Type

On-site

Experience Level

Experienced

Education Level

Relevant accounting qualification or part-qualified status (e.g. ACCA, CIMA, ACA) is advantageous but not essential.

Salary/Compensations

Competitive salary

Benefits

Refer a Friend Scheme
On-Site Free Meals
In-house training opportunities
Genuine career development opportunities, both nationally and internationally

About the Company

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated.
Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers.
We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.
A business where you can have a real impact, we’re not afraid of new ideas!
The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

Equal Opportunity

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status