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About the Role

Family Service League is seeking a full-time Housing Services Supervisor for their Program Home Program in Bay Shore. This role involves communicating a vision for staff, encouraging new ideas, motivating teams, and upholding high ethical standards to achieve FSL mission and program goals.

Responsibilities

Oversee staff, including recruiting, hiring, training, developing, and conducting supervisions and performance appraisals.
Advocate for client needs.
Arrange forums with outside entities to provide information on topics related to securing and maintaining permanent housing.
Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Assist participants in moving into permanent housing, including attending lease signings, ensuring utilities are turned on, and coordinating transportation/moving.
Assist participants in the completion of all housing applications and ensure timely submission to housing programs.
Conduct comprehensive intakes of all clients.
Assist staff in conducting client intakes, as needed.
Complete and oversee housing inspections in a timely manner.
Complete monthly budgets with clients and regularly work with clients to increase monthly income.
Conduct regular face-to-face contact with clients.
Conduct regular reviews of client records across all programs to ensure compliance with documentation standards, provide timely feedback on deficiencies and required corrections, and monitor completion of corrective actions.
Demonstrate an understanding of program outcomes, performance indicators, and program evaluation tools.
Determine and document monthly rental subsidies for current RRH clients in budgetary spreadsheet.
Develop individualized housing plans for each client.
Develop new housing resources on a regular basis.
Document all contact with and on behalf of the program participants.
Encourage staff to advocate for clients’ needs and provide ongoing support to address any areas of concern.
Enter all intakes and discharges into HMIS.
Escort participants to view apartments and other appointments, as needed.
Guide staff in providing referrals for community resources to help clients reach their goals.
Locate appropriate housing for households who are homeless.
Obtain rental checks, make copies for the client’s file, and mail them to property management companies in a timely fashion.
Address any issues of safety and cleanliness within the home once clients have moved in.
Participate in ongoing landlord engagement regarding possible housing opportunities for homeless clients and ensure follow-up with difficult or non-compliant landlords.
Participate in and conduct team meetings, case conferences, department meetings, weekly individual supervisory sessions, and staff training.
Provide additional information/instruction on the skills required to secure and maintain permanent housing to program participants.
Provide guidance to reporting staff on the completion of housing applications (Section 8, SPA, PSH, etc.).
Provide ongoing support, crisis intervention, and counseling for clients in reaching their goals.
Regularly communicate with SCDSS liaison to obtain updated roster and provide information on specific PH clients.
Review lease agreements and act as an ongoing liaison between the program and property managers.
Select clients from the waitlist to become active in the RRH program as often as possible.
Send paperwork to active landlords regarding subsidy agreements and file signed agreements upon return receipt.
Set priorities and monitor progress towards goals, and track details, data, information, and activities.
Work in partnership with the Program Director and seek supervisory input, as needed.
Attend trainings, as applicable.
Understand and demonstrate a commitment to Performance Quality Insurance (PQI) and accreditation with the Council on Accreditation for Children and Family Services (COA).
Perform all other duties as assigned.

Requirements

High School Diploma required.
At least 3 years’ experience in housing and homeless services required.
Strong organizational, leadership, and time-management skills required.
Excellent interpersonal and verbal and written communication skills required.
Ability to multitask and work as part of a team required.
Proficient computer skills, including Microsoft Office required.
Valid and clean NYS driver’s license and a history of responsible/safe driving required.
This position requires sitting and working at a computer for extended periods of time.
This position requires conducting weekly visits to the various shelters where each client resides.
This position requires traveling to different FSL offices/community meetings.
This position may require minimum lifting.

Skills

Outstanding oral and written communication skills.
Proficient computer skills, including Microsoft Office.
Experience with HMIS, Google Apps, and web-based project management software preferred.
Prior knowledge of the Suffolk County Department of Social Services preferred.

Location

Bay Shore

Work Type

Full-time
Onsite

Experience Level

3+ years experience in housing and homeless services
Prior supervisory experience preferred

Education Level

High School Diploma required
Bachelor's degree in social work or a related field preferred

Benefits

Health and Dental Insurance
Vision Insurance
Flexible Spending Account (FSA)
Retirement Savings Plan with a 5% employer contribution
Life and AD&D Insurance
Generous PTO (paid time off)
Up to 11 paid Holidays
Paid Sick Leave
Student Tuition Remission Program
Employee Assistance Program (EAP)
Company paid Short-Term and Long-Term Disability
Employee Discounts

About the Company

Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations.