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About the Role
The Director of Quality, Integrity & Oversight provides agency-wide leadership for quality assurance, audit readiness, and internal oversight functions. This role builds and manages a coordinated framework for program reviews, internal audits, corrective action processes, and external audit response, working with leadership to strengthen accountability, reduce risk, and ensure alignment with quality standards.
Responsibilities
- Lead the design and implementation of an agency-wide quality assurance and oversight framework
- Oversee internal audits, program reviews, and monitoring activities across programs and service lines
- Ensure documentation, service delivery, and reporting align with regulatory, contractual, and internal standards
- Establish consistent tools, protocols, and review processes for oversight activities
- Coordinate preparation and response for external audits, monitoring visits, and regulatory reviews
- Lead audit readiness planning and documentation controls
- Track findings, recommendations, and corrective actions through resolution
- Oversee internal case review and incident response coordination processes
- Support investigation-related functions through structured intake, documentation review, and response tracking
- Partner with program leadership to translate findings into operational improvements
- Monitor trends, risks, and systemic issues to inform leadership decision-making
- Embed continuous improvement practices across programs
- Collaborate with Data Management leadership to align oversight with performance and outcome data
- Lead and supervise the oversight team, including staffing structure, performance expectations, and professional development
Requirements
- Master’s degree preferred in public administration, social work, public health, health administration, policy, or related field
- 5–7+ years of experience in quality assurance, compliance, audit, program oversight, or governance functions
- Experience in nonprofit, healthcare, behavioral health, or human services environments
- Familiarity with regulatory frameworks, contracts, and funding requirements
- Strong leadership, systems thinking, and organizational design skills
- Excellent written and verbal communication skills
- Strong analytical and problem-solving capacity
- Demonstrated experience managing teams and cross-functional initiatives
Skills
- Quality assurance
- Compliance
- Audit
- Program oversight
- Governance
- Leadership
- Systems thinking
- Organizational design
- Written communication
- Verbal communication
- Analytical skills
- Problem-solving
- Team management
- Cross-functional initiatives
Location
- Quality Improvement - Staten Island, NY 10301
Work Type
- Full Time
Experience Level
- 5-7+ years
Education Level
- Master's Degree
Salary/Compensations
- $70,000.00 - $80,000.00
Benefits
- Generous paid time off
- Paid holidays
- NYS Paid Sick Time
- Personal days
- 403(b) retirement plan with annual discretionary employer contribution
- Comprehensive medical coverage (medical, dental, vision, behavioral health, and flexible spending accounts)
- Tuition reimbursement
- Access to specialized training and continuing education opportunities
- Agency and employee-sponsored life insurance
- Short- and long-term disability coverage