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About the Role
As a Technical Account Manager (TAM) for Northern Europe, you will be the main technical point of contact for major global companies, addressing client inquiries and issues, troubleshooting technical problems, and providing high-touch consultative services. You will also provide internal departments with in-depth technical insights on clients.
Responsibilities
- Act as the main technical point of contact for integrated clients and end-users.
- Address internal and external questions and issues.
- Escalate issues appropriately when necessary.
- Quickly troubleshoot technical issues, pinpoint problems, and provide solutions.
- Escalate to tier 2 support and/or product teams only when necessary.
- Provide in-depth updates and insights on clients from a technology perspective to internal departments.
- Work closely with departments such as Product, Engineering, Product Marketing, Legal, Pricing, and Technical Support.
- Provide High Touch consultative technical services and solutions to premium clients.
Requirements
- 3 to 5+ years working in a technical account/relationship management/client-facing role.
- Previous experience with web traffic analysis tools and ad serving tags.
- Previous experience working with APIs and SDKs.
- Critical thinking and the ability to think outside of the box.
- Experience working with 3rd party advertising technology companies.
- Experience working with publishers and publisher ad servers.
- Knowledge of the ad tech ecosystem, its players, and how it all works.
- Strong communication skills; written, verbal and listening skills.
- Self-starter with the ability to effectively manage time and multiple competing priorities.
- Fluency in English.
Skills
- JS
- SQL
- HTML
- Data analysis
- Web traffic analysis tools
- Ad serving tags
- APIs
- SDKs
- Critical thinking
- Advertising technology
- Publishers
- Publisher ad servers
- Ad tech ecosystem
- Communication skills
- Time management
- Programmatic experience
- Video experience
- Mobile experience
- Databases
- Ad servers
- Rich media ads
- Trafficking
Location
- Northern Europe
Work Type
- Hybrid
Experience Level
- 3 to 5+ years
Education Level
- Bachelor's degree in a technical discipline
About the Company
- Integral Ad Science (IAS) is a leading global media measurement and optimization platform.
- IAS delivers actionable data to drive superior results for advertisers, publishers, and media platforms.
- IAS's software provides comprehensive and enriched data ensuring ads are seen by real people in safe and suitable environments.
- IAS improves return on ad spend for advertisers and yield for publishers.
- IAS's mission is to be the global benchmark for trust and transparency in digital media quality.
Equal Opportunity
- IAS is an equal opportunity employer, committed to our diversity and inclusiveness.
- We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
- We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.