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About the Role
The IT Director leads Affinity Group’s day-to-day technology operations, keeping systems, networks, and business applications running reliably across a hybrid, multi-office workforce. This role oversees IT support, infrastructure, security, and vendor relationships, and partners with leadership across the Food Service and Retail divisions to plan and deliver technology that supports the business.
Responsibilities
- Manage day-to-day IT operations, including network, server, endpoint, and cloud infrastructure across all Affinity Group offices.
- Lead and prioritize the IT help desk function, ensuring timely resolution of employee support requests and tracking recurring issues.
- Administer core business systems and platforms, coordinating upgrades, integrations, and access management.
- Implement and maintain data security, backup, and disaster recovery practices; monitor for vulnerabilities and coordinate remediation.
- Manage relationships with IT vendors, the managed service provider, and telecom/internet carriers, including contract renewals, performance, and assessment of third-party security and business risk.
- Plan and track the IT budget, evaluate new tools and equipment purchases, and recommend cost-effective solutions.
- Lead technology rollouts from planning through deployment and training.
- Own governance of AI-assisted tools and automation used within IT, ensuring their use follows Affinity Group's AI and development policies and gets appropriate review.
- Partner with senior leadership on the IT roadmap and budget as the business grows, including evaluating what stays in-house versus with outside partners.
- Partner with Sales, Marketing, and Operations leaders across both divisions to understand technology needs and support regional teams.
- Maintain documentation for systems, processes, and IT policies, and train employees on tools and security best practices.
Requirements
- Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent hands-on experience.
- Prior experience managing IT operations, systems administration, or a help desk/support function.
- Hands-on ability across Microsoft 365 and Microsoft Entra ID administration, including Exchange Online, SharePoint, Teams, and licensing.
- Hands-on ability with Microsoft Intune and Windows endpoint management.
- Hands-on ability with Windows Server, Active Directory, Group Policy, Hyper-V, and Remote Desktop Services.
- Hands-on ability with backup and recovery, and infrastructure monitoring.
- Hands-on ability with business network administration across many small offices, including Cisco Meraki firewalls, Aruba Instant On switching and wireless, and domain name service.
- Hands-on ability with endpoint and email security, multi-factor authentication, and a password vault.
- Hands-on ability with Microsoft Azure at a small-business scale, including scheduled automation and secret storage.
- Hands-on ability with IT service management in a help desk platform, including assets, change, and a knowledge base.
- Hands-on ability with PowerShell scripting, source control, and AI-assisted automation.
- Hands-on ability with vendor and license management for hardware, software, and telecommunications.
- Strong written and verbal communication, with the ability to explain technical topics to non-technical staff.
- Proactive, detail-oriented, and comfortable managing multiple priorities across a distributed, multi-office organization.
- Microsoft certifications relevant to this environment (e.g., Microsoft 365 Certified: Administrator Expert, Azure Administrator Associate, or Security Operations Analyst Associate) are a plus.
- ITIL Foundation, for IT service management practice, is a plus.
- PMP or a similar project management certification is a plus.
- A security certification such as CompTIA Security+ or (ISC)² SSCP/CISSP is a plus.
- Availability for occasional after-hours or on-call support for critical system issues.
- Some travel to regional offices may be required.
Skills
- Microsoft 365
- Microsoft Entra ID
- Exchange Online
- SharePoint
- Microsoft Teams
- Microsoft Intune
- Windows endpoint management
- Windows Server
- Active Directory
- Group Policy
- Hyper-V
- Remote Desktop Services
- Backup and recovery
- Infrastructure monitoring
- Cisco Meraki firewalls
- Aruba Instant On switching
- Aruba Instant On wireless
- Domain name service
- Endpoint security
- Email security
- Multi-factor authentication
- Password vault
- Microsoft Azure
- PowerShell scripting
- Source control
- AI-assisted automation
- Vendor management
- License management
- IT service management
- Help desk platform
- Project management
- ITIL
- CompTIA Security+
- (ISC)² SSCP
- (ISC)² CISSP
Location
- Charlotte, NC
- Buffalo, NY
Work Type
- Hybrid
- Full Time
Experience Level
- Director
Education Level
- Bachelor's degree in information technology, Computer Science, or a related field, or equivalent hands-on experience.
Salary/Compensations
- $120,000 - $135,000
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) retirement plan
- Paid time off
- Company holidays
About the Company
- Affinity Group is one of the fastest-growing food sales and marketing agencies in North America.
- The company represents major food brands and partners with distributors and operators across its Food Service and Retail divisions.
- Our stated purpose is “Your Bridge to Success.”
Equal Opportunity
- Affinity Group is an Equal Opportunity Employer.
- We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally legally protected characteristics.
- Employment decisions are based on qualifications, merit, and business need.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
- All employment is decided on the basis of qualifications, merit, and business need.