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About the Role
Port is the Agentic SDLC Platform, designed to bring control and order to the complex and evolving world of software development. Following a significant funding round, we are entering a phase of rapid growth and global expansion. This role is crucial for driving customer success, expansion, and retention by managing the entire customer lifecycle and building strong executive relationships.
Responsibilities
- Own renewal strategy and expansion pipeline, including strategic account planning and driving deals to close.
- Build and deepen multi-threaded executive relationships across customer organizations.
- Drive customer adoption of Port from day one, removing blockers and establishing usage metrics.
- Diagnose customer challenges and position Port as a transformative strategic solution.
- Lead cross-functional customer success teams to ensure customer success plans are on track.
- Identify and proactively intervene to prevent customer churn.
- Shape product and sales strategy by surfacing customer intelligence to leadership.
Requirements
- 3-8 years of experience in Account Management, Customer Success with commercial ownership, or post-sale SaaS sales.
- Experience in Enterprise or Mid-Market segments.
- Proven track record of owning renewals and expansion targets with measurable impact on ARR and NRR.
- Experience managing complex, multi-stakeholder accounts and negotiating commercial agreements.
- Comfort carrying a quota and forecasting revenue.
- Strong executive presence with the ability to influence economic buyers and senior stakeholders.
- Experience in B2B SaaS.
- Familiarity with developer tools, DevOps, or technical products is a strong plus.
Skills
- Account Management
- Customer Success
- Commercial Ownership
- Post-sale SaaS Sales
- Enterprise Sales
- Mid-Market Sales
- Strategic Account Planning
- Pipeline Management
- Executive Relationship Building
- Customer Adoption
- Problem Diagnosis
- Solution Positioning
- Cross-functional Team Leadership
- Churn Prevention
- Customer Intelligence
- B2B SaaS
- Developer Tools
- DevOps
- Technical Products
Location
- London, UK
Work Type
- Hybrid
Experience Level
- Mid-level
About the Company
- Port is the Agentic SDLC Platform.
- We help engineering teams manage the complexity and chaos of software development.
- Our platform enables teams to build, govern, and operate the software development lifecycle.
- We have secured $100M in Series C funding and are experiencing significant growth and global expansion.
- We are a product-led company focused on delivering a world-class product.