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About the Role
Global-e is seeking a skilled and enthusiastic Solutions Engineer to support Sales, Project, Product, and R&D teams. This role involves conducting technical discussions with online retailers and brands looking to expand their cross-border business, leading technology and integration tracks, staying updated on system developments, and relaying client feedback to Product and R&D teams.
Responsibilities
- Help clients understand the power and flexibility of Global-e’s platform, explaining technical features and problem-solving potential roadblocks.
- Work with the team to identify and qualify business opportunities, identify key customer technical objections, and develop strategies to resolve technical impediments.
- Make recommendations on integration strategy for successful solution implementation, providing best-practice advice to optimize platform effectiveness.
- Act as a technical focal point for integrating clients, demonstrating and prototyping integrations in merchant environments.
- Provide ongoing education and technical assistance to current partners and integrate clients.
- Become a product expert by participating in internal technical discussions and contributing field-level feedback from clients and prospects, acting as a mediator between Product and R&D teams.
Requirements
- 5+ years of experience in solution design/integration with direct client interaction in a SaaS-based environment; solutions engineer role preferred.
- Strong communication skills with the ability to deliver a solution pitch and convey complex technical concepts to both technical and non-technical audiences.
- Firm understanding of systems integration concepts, API implementation (RESTful services), and relational databases (SQL).
- Established problem-solving and troubleshooting abilities.
- Experience in close working interactions with distant teams.
- Ability to learn and work with varying technological environments, methodologies, and solutions in the Cloud/IT Technology space.
- Ability to multitask and work well under deadlines in a changing environment.
- Previous experience in eCommerce and Logistics/Operations environment is a strong advantage.
Skills
- Solution design
- Integration
- SaaS
- Technical discussions
- API implementation
- RESTful services
- SQL
- Problem-solving
- Troubleshooting
- eCommerce
- Logistics/Operations
Experience Level
- 5+ years
Education Level
- BA/BS/Master degree in Computer Science or another technical field
About the Company
- Global-e is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide.
- Trusted by recognized brands like Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret.
- Operates on a massive global scale through dynamic teams across North America, EMEA, and APAC.
- Technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations, and extensive big-data analytics.
- A fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.