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About the Role

FanDuel is seeking a Technology Operations Senior Director to lead a globally distributed Technology Operations organization, overseeing support across multiple products. This role will drive the vision and strategy for Technology Operations through an AI-first approach, optimizing the operational lifecycle from proactive reliability to continuous improvement. The position requires strategic thinking, technical expertise, and leadership to ensure robust, scalable, and future-focused operations aligned with company objectives.

Responsibilities

Develop and execute the strategic vision for the Technology Operations organization aligned to overall business objectives.
Lead, guide and mentor a team of supporting engineers, fostering a culture of innovation, operational excellence and continuous improvements.
Evolve Technology Operations functions, considering business needs to provide a best-in-class support function.
Define key OKRs and success metrics including operational trend analysis (reduced MTTR, auto-resolution rates, team efficiency gains).
Champion self-service diagnostic and remediation tools that empower teams to resolve common issues autonomously.
Drive adoption of AI-enabled auto-healing and triage capabilities that detect and automatically resolve predictable operational issues.
Ensure cost-effective use of technology resources to maximize efficiency and effectiveness whilst maintaining a high level of service.
Build organizational readiness and change management strategies incorporating AI-augmented workflows and AI-driven initiatives.
Ensure compliance with industry regulations and standards related to Technology Operations.
Contribute to Disaster Recovery and BCP strategies incorporating Technology Operations duties.
Deputize for the SVP of Technology including executive forums and senior stakeholder management for major incidents and tech transformation.

Requirements

Strong leadership and team management skills, with a track record of building and developing high performing teams.
Strong communication and interpersonal skills with the ability to influence others.
Able to communicate complex technical information to non-technical stakeholders in a clear and concise manner.
Excellent problem solving and decision-making skills, with the ability to think strategically and execute tactically.
Up to date with latest technology trends and developments to advance technology operations org strategies.
Ability to thrive in a fast-paced, dynamic environment, managing multiple workstreams with business-critical systems.
Strong sense of ownership and accountability with the ability to collaborate with senior leadership across the organization.
Has a customer first mentality.
Willing to work nights, weekends, holidays, if necessary, as well as being on call for key events and major incidents.

Skills

Cloud services
Observability platforms
AI-driven insights
Automation

Location

New York
Los Angeles
Atlanta
Jersey City

Work Type

Hybrid

Experience Level

Senior Director

Education Level

Bachelor’s or Master’s degree in Computer Science, Engineering or related fields
Relevant industry certifications such as ITIL, CIM, or PMP, desirable

Salary/Compensations

$143,000 - $179,000 USD

Benefits

Array of health plans (some as low as $0 per paycheck) including programs for fertility and family planning, mental health support, and fitness benefits.
Generous paid time off (PTO & sick leave).
Annual bonus and long-term incentive opportunities (based on performance).
401k with up to a 5% match.
Commuter benefits.
Pet insurance.
Medical, vision, and dental insurance.
Life insurance.
Disability insurance.
401(k) matching program.
Short-term or long-term incentive compensation, including cash bonuses and stock program participation.
Paid personal time off.
14 paid company holidays.
Paid sick time in accordance with all applicable state and federal laws.

About the Company

FanDuel Group is the premier mobile gaming company in the United States and Canada.
FanDuel Group consists of a portfolio of leading brands across mobile wagering including: FanDuel Sportsbook, FanDuel Casino, FanDuel Racing, and its daily fantasy sports product.
FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform.
FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.
The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland.
The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.
FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

Equal Opportunity

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”.
As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law.
We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.
FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email Benefits@fanduel.com.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.