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About the Role
The Program Manager provides leadership and oversight for the Community Support Services (CSS) program, ensuring the delivery of high-quality, trauma-informed, and person-centered services to residents. This role oversees Case Management Services, Adult Clinical Services, and Youth Development Programs, managing partnerships, staff development, and program outcomes to enhance resident stability and well-being.
Responsibilities
- Foster a supportive, trauma-informed work environment that promotes staff well-being, confidence, and resilience.
- Coordinate and monitor contracted therapeutic providers to ensure quality and alignment with program goals.
- Track and analyze program data to monitor outcomes, service utilization, and overall program effectiveness.
- Prepare reports that demonstrate impact, identify trends, and guide continuous quality improvement efforts.
- Collaborate with property management, Learning Center leadership, and other internal teams to ensure coordinated resident support.
- Build and sustain partnerships with behavioral health providers, community agencies, and local organizations to strengthen service networks.
- Represent Foundation Communities at meetings, coalitions, and community events related to resident services and behavioral health.
- Support community outreach efforts and participate in leadership meetings, trainings, and cross-departmental initiatives.
- Uphold Foundation Communities’ commitment to equity, inclusion, and trauma-informed care in all aspects of service delivery.
- Perform additional related duties assigned to support program and agency goals.
- Provide leadership and supervision for the Community Support Services (CSS) Case Management team, including Clinical, Development, and General Case Managers.
- Supervise, coach, and evaluate staff performance, offering reflective supervision and ongoing professional development opportunities.
Requirements
- Master’s degree in Social Work, Counseling, or a related field.
- Current LCSW, LPC, or equivalent clinical license in the State of Texas.
- 3–5 years of experience in case management, behavioral health, or supportive housing, including supervisory or leadership responsibilities.
- Strong knowledge of trauma-informed, culturally responsive, and person-centered practices.
- Proven ability to supervise, coach, and develop staff in a supportive, team-based environment.
- Skilled in data analysis, program evaluation, and quality improvement.
- Excellent communication, collaboration, and relationship-building skills with internal and external partners.
- Must be able to travel or commute regularly to various Foundation Communities properties and locations as needed.
- Ability to maintain professional boundaries and confidentiality.
- Must be willing to work a flexible schedule, including occasional evenings or weekends, to meet program or community needs.
Skills
- Trauma-informed care
- Person-centered practices
- Culturally responsive approaches
- Data analysis
- Program evaluation
- Quality improvement
- Supervision
- Coaching
- Staff development
- Communication
- Collaboration
- Relationship-building
- Bilingual (English/Spanish) strongly preferred
Location
- Varied Family Properties & Mission Plaza
Work Type
- Full-time
- Hybrid
Experience Level
- 3-5 years of experience
- Supervisory or leadership responsibilities
Education Level
- Master's degree in Social Work, Counseling, or a related field.
- Current LCSW, LPC, or equivalent clinical license in the State of Texas.
About the Company
- Foundation Communities is an equal opportunity employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.