Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Clinical Navigator role.
Rezi rewrites your resume against Pain Specialist of America LLC's job description. Free.
Tailor your resume to this Clinical Navigator role.
Rezi rewrites your resume against Pain Specialist of America LLC's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Clinical Navigator posting at Pain Specialist of America LLC — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Clinical Navigator posting at Pain Specialist of America LLC — free, in seconds.
About the Role
The Clinical Navigator facilitates the successful coordination of all aspects of patient’s care.
Responsibilities
- Develops a bond with patients ensuring they feel welcomed, understood, and appreciated during consultation and on the day of surgery.
- Provides a great patient experience while achieving company set conversion metrics.
- Delivers high customer satisfaction by being friendly and helpful.
- Educates and assists patients in selecting services.
- Arranges for pre-op testing.
- Sends surgery requests with CPT codes to the authorization department.
- Confirms that medical necessity is met.
- Tends constantly to the phone, resolving patient requests and/or issues.
- Schedules patients for surgery, either in person or over the phone.
- Communicates constantly with assigned surgeon and facility personnel for scheduling purposes.
- Coordinates pre-op and post-op appointments.
- Communicates with hospitals to perform all necessary pre-operative requirements.
- Acts as liaison between the clinic, surgery center, and physician.
- Performs other duties as assigned.
Requirements
- RN license is strongly preferred.
- BLS required or may be obtained shortly after hire.
- 2+ years of work experience in a healthcare setting and/or Bachelor’s degree in lieu of experience.
- Must thrive in a fast-paced environment.
- Must be organized and detail-oriented.
- Must possess excellent written and verbal communication skills.
- Must demonstrate excellent customer service skills.
- Enthusiastic team player.
- Strong work ethic.
- Knowledge of computer systems.
- Ability to prioritize and execute when pulled in different directions.
- Ownership of work.
Skills
- Excellent written communication skills
- Excellent verbal communication skills
- Excellent customer service skills
- Computer systems knowledge
- Prioritization
- Execution
- Organization
- Detail-orientation
Experience Level
- 2+ years of work experience in healthcare setting
Education Level
- Bachelor's degree