Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Service Delivery Lead–Private Markets & Investment Analytics role.

Rezi rewrites your resume against Northern Trust's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Service Delivery Lead–Private Markets & Investment Analytics posting at Northern Trust — free, in seconds.

About the Role

The Service Delivery Lead partners with Client Servicing Consultants to manage strategic client relationships and oversee the delivery of NT’s performance, analytics, and private markets solutions for institutional and family office clients across the Middle East and Europe. This role serves as a trusted advisor and key point of coordination between clients and internal stakeholders, ensuring exceptional service delivery and the successful execution of complex, high-impact initiatives. The position contributes to broader business objectives through strategic growth initiatives, governance and risk management activities, executive reporting, and senior stakeholder engagement.

Responsibilities

Lead complex client initiatives across IPS product lines, coordinating delivery and managing stakeholder expectations.
Develop a deep understanding of clients' investment structures, operating models, and reporting requirements.
Partner with clients and internal stakeholders to deliver solutions that balance client needs with operational and risk considerations.
Build strong relationships with senior client stakeholders and key internal partners.
Coordinate responses to complex client requests, ensuring timely and effective resolution.
Manage client expectations, requirements, risks, and deliverables driving proactive resolution of client challenges and continuous service improvements.
Prepare and manage executive-level reporting and escalations.
Coordinate cross-functional teams and subject matter experts to deliver client outcomes.
Translate client requirements into actionable delivery plans and oversee implementation.
Support contract renewals, fee discussions, and commercial reviews.
Contribute to client retention and revenue growth objectives.
Coordinate incident management, root cause analysis, and corrective action plans.
Support Market Expansion initiatives for IPS’s respective product lines.
Lead delivery of client change requests, strategic enhancements, and operational improvements, managing milestones, dependencies, and communications.
Work with Relationship Managers and Implementations to manage tasks related to IPS activities connected to Legal, Product, and Operations teams.
Ensure successful execution of client remediation and transformation initiatives where required.

Requirements

Proven experience managing institutional investor relationships, including pension funds, asset managers, sovereign wealth funds, and family offices, within a service delivery environment.
Knowledge of investment operations, performance and analytical measurement, portfolio, and risk analytics, reporting and front-office technology platforms.
Demonstrated ability to manage incidents, escalations, and complex client issues to successful resolution.
Excellent organisational skills, with the ability to manage multiple priorities and deliver against tight deadlines.
Experience leading projects and delivering change initiatives across cross-functional teams.
Strong communication and stakeholder management skills, with the ability to engage effectively with senior internal and external stakeholders.
Applicants must have the right to work in the United Kingdom at the time of application and for the duration of employment.
Northern Trust is unable to provide visa sponsorship for this role.

Skills

Relationship management
Project leadership
Analytical expertise
Investment performance
Analytics
Data management
Private markets
Communication
Stakeholder management

Location

Middle East
Europe

Work Type

Full-time

Experience Level

Senior

About the Company

Northern Trust is a global leader in innovative wealth management, asset servicing, asset management and banking services.
Since 1889, Northern Trust has aligned its efforts with its three guiding Principles That Endure: Service, Expertise, and Integrity.
With more than 135 years of financial experience and over 24,000 partners, Northern Trust serves sophisticated clients using leading technology and exceptional service.
IPS provides a comprehensive combination of technology, analytics, and operational expertise to help investors manage the full investment lifecycle across public and private markets.
IPS delivers investment reporting, performance and risk analytics, data management, and operational support through a blend of Northern Trust proprietary technology and specialist third-party solutions.
IPS enables clients to make informed investment decisions, strengthen portfolio oversight, and enhance operational efficiency across multi-asset portfolios.
IPS core services include: Investment Reporting & Analytics, Performance & Risk Analytics, Private Markets Solutions, Workflow & Research Management, and Technology & Data Delivery.
Northern Trust offers a flexible and collaborative work culture with a strong history of financial strength and stability.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture.

Equal Opportunity

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities.