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About the Role
The Operations Auditor will collaborate across all staff levels and departments to understand the root causes of operational issues. This role involves conducting systems-thinking interviews, evaluating program elements, providing feedback, facilitating meetings, leading discussions, and communicating project updates while managing priorities.
Responsibilities
- Independently lead internal audits of programs, including chart reviews, documentation review, and monitoring fidelity to program models.
- Share audit findings with program staff and collaborate with program Directors and EQI Program Analysts to assess corrective action plans.
- Develop tools to evaluate day-to-day productivity and implement structural and administrative changes that will improve efficiency across all administrative areas.
- Assist programs in preparing for announced and anticipated funder or regulatory site visits and audits.
- Maintain summaries of audits conducted, findings, recommendations, and corrective action implementation.
- Partner with EQI Program Analysts to develop a Continuous Quality Improvement (CQI) program, implement best practices, standardize forms, draft policies and procedures, and ensure contractual and programmatic compliance.
- Coordinate with analysts and program Directors to ensure the accuracy and integrity of agency data collection, transmission, and reporting.
- Conduct special reviews as requested by agency leadership.
- Perform other related duties as assigned.
Requirements
- Bachelor’s degree, or an equivalent combination of education and experience.
- Minimum of two years of related work experience in a clinical, nonprofit, or government setting.
- Ability to interpret and analyze relevant statutes, regulations, contracts, and oversight-agency policies.
- Proven organizational and time-management skills with the ability to manage fast-paced, multifaceted, deadline-driven projects.
- Strong project-management abilities, attention to detail, and the capacity to influence without authority.
- Proficiency with MS Office, including Excel.
- Experience with relational databases such as Microsoft SQL Server preferred.
- Strong sense of urgency and ability to drive projects to completion independently or collaboratively.
- Self-starter with initiative and the ability to be proactive.
- Team-oriented, open to feedback, and eager to learn and grow.
- Excellent verbal and written communication skills, with experience working across levels of staff.
- Ability to develop practical, efficient solutions and use resources creatively.
- Meticulous attention to detail paired with the ability to see the big picture.
- Prior experience in audit, quality assurance, or compliance preferred.
Skills
- Systems-thinking
- Qualitative and quantitative evaluation
- Constructive feedback
- Meeting facilitation
- Group discussion leadership
- Project communication
- Priority management
- Organizational skills
- Time management skills
- Analytical skills
- Data management skills
- Root cause analysis
- Microsoft SQL Server
- Microsoft Excel
- Project management
- Attention to detail
- Communication skills
Experience Level
- Minimum of two years of related work experience
Education Level
- Bachelor’s degree, or an equivalent combination of education and experience.