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About the Role
The Resident Assistant (RA) role in London, England, for Verto Education UK's Autumn 2026 programme focuses on fostering a positive, healthy, and safe living environment for students. RAs assist with personal concerns, manage conflicts, and ensure the residence is a valuable and educational place to live, while also creating positive communal environments.
Responsibilities
- Serve as a facilitator to encourage a positive and welcoming, healthy and safe, cooperative, and considerate living environment.
- Assist with students' personal concerns and help manage conflicts.
- Focus on creating positive and valuable communal environments for students.
- Share on-call responsibilities through a structured rota system, holding the emergency duty phone for half the programme period.
- Be in residence overnight while students are present during term time, unless otherwise agreed.
- Support students during evenings and weekends.
- Participate in an on-call rota to ensure the safe and professional running of the London programme.
- Serve as the main point of contact for students under the age of 18.
- Conduct nightly walkthroughs of the residence at varying times to support student welfare and safety.
- Respond to student concerns and emergencies as required and report issues according to programme procedures.
- Act as a referral agent in serious emergency situations.
- Inform the Student Success Manager of incidents, behavioural concerns, and trends within the residence.
- Monitor student behaviour policies and protocols while upholding a high standard of conduct.
- Assist students with their transition to university and community life, including adjusting to roommates, residence living, and the broader Verto community.
- Provide appropriate support for personal and group concerns.
- Enforce housing policies and procedures effectively.
- Develop positive working relationships with Student Success Advisors and peer staff members.
- Assist in maintaining order during emergency situations.
- Demonstrate professionalism and high ethical standards at all times.
- Maintain clear, consistent communication with colleagues and stakeholders.
- Assist with residence matters regardless of duty schedule.
Requirements
- Must have the legal right to work in the United Kingdom.
- Must have the unrestricted right to work in the UK, without limitations on working hours.
- Fluency in English.
- Excellent verbal and written communication skills.
- Ability to provide information and instructions clearly and professionally.
- Excellent problem-solving skills, including investigating and analysing information to draw conclusions.
- Comfortable managing multiple priorities in a dynamic environment.
- Confident using Google Workspace, Salesforce, and Microsoft Office (Excel, reporting, and documentation).
- Ability to work independently and adapt quickly.
- Background in higher education or international programmes (Nice-to-Have).
- Experience living in on-campus housing (Nice-to-Have).
- Working knowledge of university and residence hall policies and procedures (Nice-to-Have).
Skills
- Communication
- Problem-solving
- Adaptability
- Google Workspace
- Salesforce
- Microsoft Office
Location
- London, England
Work Type
- On-site
- Live-in
- Part-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- £200–£225 per week
Benefits
- Fully furnished single-occupancy studio accommodation
- Access to a fridge, freezer, basic cooking utensils, and a stovetop for meal preparation
- 25 days of annual leave plus Bank Holidays (pro rata basis)
- Employee Assistance Programme (EAP) for wellbeing support
About the Company
- Verto is on a mission to provide the best possible start to college by making travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States.
- We are building a more accessible, more impactful model of higher education.
- We are a fast-growing, mission-driven organisation creating transformational global experiences.
Equal Opportunity
- Verto Education is an equal opportunity employer committed to building an inclusive and diverse workplace.
- We welcome applications from all qualified candidates and do not discriminate on the basis of any protected characteristic, including race, religion or belief, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.