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About the Role
As a Customer Experience Advisor, you will provide excellent customer care both in-store and online, ensuring customers are delighted with products and service. This role combines a passion for sport with customer service in a retail environment.
Responsibilities
- Provide customer service by sharing passion for sport, offering technical advice, and assisting customers in-store and online.
- Manage stock levels, pricing, and merchandising to ensure products are easily accessible to customers.
- Collaborate effectively within a team environment and work independently.
Requirements
- Combine a passion for sport with work.
- Be a people person prepared to go the extra mile.
- Seek a retail career with a difference.
- Possess problem-solving skills and excellent communication.
- Be able to work as part of a team during busy periods, including weekends and holidays.
Skills
- Customer service
- Technical advice
- Merchandising
- Stock management
- Teamwork
- Communication skills
- Problem-solving
Location
- In-store
- Online
Work Type
- Permanent contracts
- Retail hours
- Evenings
- Weekends
Salary/Compensations
- Fair pay
Benefits
- Career progression opportunities
- Profit sharing scheme
- Team socials
- Quarterly bonus scheme
- Permanent contracts
- Cycle to work scheme (25% discount on bike)
- 30% staff discount on Decathlon products
About the Company
- Decathlon is an international company that shares profits with employees.
- Decathlon operates as an omnichannel business.