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About the Role

The People Advisor role supports the Global Lead People Partner DBL in developing and executing key people initiatives and programs aligned with the wider people strategy. This role provides expert guidance and employee relations support to managers and employees, translating policies into practical solutions to enable business performance and a positive employee experience, with a specific focus on partnering with retail store managers in the west.

Responsibilities

Act as the first point of contact for managers and employees, providing practical guidance on People policies, procedures and processes, including recruitment, onboarding, performance management, absence management and employee relations matters.
Provide responsive and professional support to People leaders, managers and employees on People-related queries, ensuring a consistent, high-quality and customer-focused service.
Support managers in navigating routine employee relations matters, applying sound judgement and escalating complex, sensitive or high-risk cases to the Senior People Partner as appropriate.
Partner closely with the People Operations team to identify trends and provide insights on areas such as absence, employee engagement, workforce data and employee lifecycle activity.
Contribute to the continuous improvement of People processes, policies and employee experience by identifying opportunities to simplify ways of working and enhance service delivery.
Support talent, succession and performance management activities across the business.
Coordinate annual talent and performance processes, including tracking actions and maintaining records.
Help identify development needs through talent reviews, employee feedback and business requirements.
Support learning and development programmes, including professional skills, diversity and career development initiatives.
Contribute to employee engagement, career growth and talent retention initiatives.
Support organisational design activities by maintaining organisational structures, updating job descriptions and coordinating changes agreed by business leaders and senior people team members.
Assist managers and employees through organisational changes by providing guidance on people processes, timelines and policy requirements, escalating complex matters where appropriate.
Support the implementation of change management activities, helping to communicate changes, coordinate actions and ensure a positive employee experience during periods of transition.
Serve as a key member of the B&DD People Team, providing support to peers, stakeholders and senior management.
Support the review, maintenance and continuous improvement of People processes and procedures to ensure alignment with employment legislation, company policy and best practice.
Capture and share stakeholder feedback regarding processes and ways of working, identifying opportunities for service and process enhancements.
Contribute to inclusion and diversity activities by supporting campaigns, maintaining records and preparing people-related data and reporting as required.

Requirements

Experience in an HR Advisor role, or an experienced Senior HR Assistant offering first line support and advice, ideally within a luxury and/or retail setting.
Able to analyse information, identify issues and support the resolution of people-related challenges.
Demonstrates good judgement and takes ownership of assigned responsibilities, seeking support when required.
Effectively manages competing priorities and delivers work to agreed deadlines.
Shows curiosity and a continuous improvement mindset, contributing suggestions to improve processes and ways of working.
Proven knowledge of HR systems and databases.
Understanding of industry trends related to the luxury category, market dynamics and commerciality.
Knowledge of current employment legislation and HR best practices.
Customer Service focused with high accountability.
Uses own initiative to continuously improve processes or working practices.
Excellent communicator who challenges status quo in a tactful manner.
Ability to build strong, credible relationships.
Working knowledge of employee relations processes and the ability to provide guidance on routine people matters, escalating complex issues where appropriate.
Demonstrates a commitment to supporting the development of others and contributing to a positive, collaborative and high-performing work environment.
Proactive and organised, with a strong focus on delivering high-quality people support and building positive stakeholder relationships.
Maintains effectiveness in a fast-paced environment, adapting to changing priorities and responding positively to challenges.
Passionate about driving continuous improvement in HR practices and outcomes.
Unwavering commitment to ethical conduct and confidentiality in handling sensitive information.
Quick adaptability to new technologies and methodologies, with a strong emphasis on efficiency and effectiveness.

Skills

HR systems and databases
Employment legislation
HR best practices
Customer Service
Employee relations processes
Talent management
Succession planning
Performance management
Onboarding
Absence management
Change management
Inclusion and diversity

Location

London

Work Type

Full-time

Experience Level

HR Advisor
Senior HR Assistant

Education Level

CIPD or HR qualification preferrable

Benefits

27 days’ annual leave plus bank holidays, with the option to buy or sell leave
Pension scheme (minimum 4% employee contribution plus 11% company contribution)
Company-funded Private Medical Insurance (Bupa)
24/7 confidential Employee Assistance Programme
Access to a Mental Health First Aider network
Wider wellbeing resources
Flexible benefits platform including holiday trading, travel insurance, dental cover, critical illness protection, retail vouchers
Opportunities to participate in Anglo American share plans (Free Shares, SIP and SAYE)
Employee discounts
Staff discount options
Onsite benefits where available (e.g. gym and restaurant facilities)

About the Company

De Beers London is the ultimate diamond jewellery Maison, globally recognised for its leadership and expertise in diamonds.
As a challenger in the fine and high jewellery landscape, De Beers London offers a distinctive and unparalleled connection to the source, setting itself apart with a unique diamond-first approach.
De Beers London delivers identifiable, ultra-desirable creations alongside unforgettable service and experiences.
High jewellery collections showcase the pinnacle of artistry and craftsmanship, celebrating the rarest diamonds through innovative and breathtaking designs.
De Beers London (DBL) is a brand with a rich heritage as part of De Beers Group, renowned for its expertise in diamonds and luxury jewellery.

Equal Opportunity

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