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About the Role
As a Staff Product Designer for Logistics and Order Tracking, you will shape how millions of users track their orders across 70+ countries, ensuring a seamless and delightful delivery experience. This role is crucial for enhancing customer satisfaction across multiple Delivery Hero brands and optimizing last-mile delivery operations.
Responsibilities
- Own and shape the order tracking product to ensure millions of customers worldwide have a seamless delivery experience.
- Tackle high-impact challenges in the Logistics Team to make last-mile delivery efficient, affordable, and sustainable.
- Balance internal users and customers needs, business goals, and feasibility to build best-in-class solutions.
- Lead design efforts in revamping the order tracking experience across Delivery Hero’s brands.
- Own the end-to-end design process, from ideation to launch, ensuring intuitive, visually compelling, and efficient user experiences.
- Use data-driven decision-making, incorporating research insights, user feedback, and A/B testing results to refine and optimize the order tracking journey.
- Contribute to and refine the product roadmap, prioritizing features that drive engagement and improve the overall user experience.
- Ensure consistency and scalability across platforms through expertise in design systems.
- Collaborate with researchers, product managers, and engineers to co-create seamless experiences.
- Facilitate workshops and design sprints to align teams and drive innovation.
- Champion best practices in visual design, accessibility, and interaction design.
- Communicate design decisions effectively to align stakeholders across the organization.
- Help foster a culture of continuous improvement, collaboration, and user-centricity within the team.
- Inspire others with design expertise and strategic thinking.
Requirements
- Excels in user-centric design for complex platforms.
- Strong visual skills.
- Expertise in Figma and design systems.
- Strategic thinking.
- Skilled in workshop facilitation, design metrics, and stakeholder management.
- Collaborative team player.
- Communicates effectively and drives alignment.
- Experience in B2C and animation is a plus.
- 5+ years as a product designer.
- Skilled in designing complex platforms (app experience essential).
- Skilled in contributing to design systems.
- Strong visual design skills.
- User-centric mindset.
- Strategic thinking, including workshop facilitation and design metrics analysis.
- Proficient in Figma and prototyping tools.
- Excellent communication and stakeholder management skills.
- Team player who motivates others.
Skills
- Figma
- Design Systems
- Workshop Facilitation
- Design Metrics Analysis
- Stakeholder Management
- Prototyping Tools
- Visual Design
- User-Centric Design
- Animation (plus)
- B2C Product Experience (plus)
Location
- Berlin, Germany
Work Type
- Hybrid
- Full-time
Experience Level
- 5+ years
Benefits
- 27 days holiday with an extra day on 2nd and 3rd year of service
- 1.000 € Educational Budget
- Language Courses
- Parental Support
- Access to Udemy Business platform
- Health Checkups
- Meditation & Gym
- Employee Share Purchase Plan
- Sabbatical Bank
- Public Transportation Ticket Discount
- Life & Accident Insurance
- Corporate Pension Plan
- Digital Meal Vouchers
- Food Vouchers
- Support with relocation to Berlin
About the Company
- Delivery Hero is the world’s pioneering local delivery platform, operating in around 65 countries.
- Headquartered in Berlin, Germany, it is one of Europe’s largest tech platforms and listed on the Frankfurt Stock Exchange since 2017.
- The company's mission is to deliver an amazing experience, fast, easy, and to the customer's door.
- Delivery Hero is powered by tech and designed by people, fostering a culture of high performance and community.
Equal Opportunity
- Delivery Hero believes diversity and inclusion are key to creating an exciting product and an amazing customer and employee experience.
- The company does not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes an individual unique.
- Applicants are encouraged to request accommodations or specific accessibility support for a smooth interview experience.
- Severely disabled applicants with equal qualifications will be given preferential consideration.
- Applicants are welcome to share their pronouns (he/she/they) from the start.