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About the Role
As Conference & Events Manager, you will oversee all client meetings and events, ensuring smooth operations and exceeding client expectations. You will act as a brand ambassador and trusted partner, leading internal teams to deliver a seamless and high-quality experience for planners, hosts, and attendees. This is a key position within the Sales & Marketing team at ANA InterContinental Tokyo, requiring a deep understanding of hotel operations and the ability to coordinate effectively across multiple departments. You will be a reliable point of contact for clients, providing strategic and practical leadership.
Responsibilities
- Event Planning and Follow-up
- Facilitate weekly banquet meeting and conference run-down meetings
- Ensure all client requirements are confirmed and communicated accurately to hotel operations
- Act as the primary point of contact for detailed meeting/event planning, coordinating with various hotel departments and external suppliers
- Ensure effective coordination and service delivery with AV suppliers
- Maintain regular client contact during events and ensure all hotel operational details are executed correctly
- Ensure correct and accurate billing and confirm with the client upon event conclusion
- Follow up with clients for event feedback and identify further business opportunities
- Communicate and act upon client feedback internally, managing issue resolution within 48 hours
- Consult with meeting planners during pre-event planning to optimize event elements for efficiency
Requirements
- High communication and interpersonal skills
- Proficiency in business terminology and tools
- Minimum of 3 years of experience in the event industry or related fields
- Direct supervisory experience with sales/catering teams, or equivalent academic and practical experience
- Japanese language proficiency (writing and speaking) is essential
Skills
- Communication skills
- Interpersonal skills
- Business terminology
- Business tools
- Event planning
- Client relationship management
- Coordination
- Supervisory skills
Location
- Tokyo, Japan
Work Type
- Full-time
Experience Level
- 3+ years of experience
Benefits
- Annual holidays: 116 days (including 5 consecutive days off)
- Monthly days off: 8-10 days
- Paid leave
- Congratulatory and condolence leave
- Maternity and childcare leave
- Sick leave: 6 days granted annually
About the Company
- ANA InterContinental Tokyo