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About the Role
Provide an exceptional food and beverage service experience to guests in a premium airport lounge, delivering attentive, efficient, and friendly service while maintaining the highest standards of presentation, cleanliness, and hospitality.
Responsibilities
- Welcome and assist guests, responding to queries and requests professionally.
- Take note of guest food and beverage requests and provide attentive table service.
- Set up and clear tables, ensuring dining areas are clean and presentable.
- Maintain the buffet area, including replenishing food and explaining dishes.
- Confidently describe buffet and à la carte dishes, including allergen information.
- Liaise with bar and culinary teams for efficient order delivery.
- Maintain high standards of cleanliness and presentation.
- Handle guest feedback and complaints professionally.
- Support cleaning and back-of-house teams during quieter periods.
- Deliver all services in line with company and client standards.
Requirements
- Minimum 2 years’ experience in hospitality, ideally within a premium or customer-facing environment.
- Excellent customer service and communication skills.
- Professional, confident, and approachable with strong attention to detail.
- A positive team player with the ability to work efficiently under pressure.
- Self-motivated and proactive, with a flexible approach to work.
- Good spoken and written English.
- Flexible availability, including evenings, weekends, public holidays, and shifts across a 7-day operation.
- Strong interpersonal skills with the ability to build positive relationships.
- Well-presented and professional, with a genuine passion for hospitality.
Skills
- Customer service
- Communication
- Attention to detail
- Teamwork
- Working under pressure
- Proactiveness
- Flexibility
- Interpersonal skills
- Hospitality
Location
- On-site
Work Type
- Full-time
Experience Level
- Minimum 2 years
Salary/Compensations
- Competitive salary
Benefits
- Refer a Friend Scheme
- On-Site Free Meals
- In-house training opportunities
- Career development opportunities
About the Company
- Offers top-tier luxury airline catering that is both elegant and sophisticated.
- Dedicated to crafting a one-of-a-kind experience for discerning passengers.
- Focuses on providing exceptional quality, first-class service, and an exquisite range of menu options.
- A business where you can have a real impact, not afraid of new ideas.
- Opportunity to work with and represent an innovative player in the luxury global gourmet entertainment market.
Equal Opportunity
- All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.