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About the Role

The SOP Analyst is responsible for the end-to-end customer order lifecycle, ensuring accuracy, timeliness, and strong customer service for Canada. This role involves hands-on order management, reporting, KPI governance, and process improvement, in collaboration with various departments to ensure smooth order-to-cash operations and drive continuous improvement.

Responsibilities

Manage the full order cycle in ERP systems (SAP or equivalent), from entry through delivery.
Validate pricing and policy compliance; resolve order blocks and transactional exceptions.
Coordinate order releases with warehouses and distribution partners.
Act as the primary point of contact for Sales and Customer Service on order matters.
Support new customer onboarding and manage fulfillment escalations.
Coordinate with business process outsourcing (BPO) partners as needed.
Deliver daily, weekly, and monthly operational reporting; monitor KPIs and SLA performance.
Analyze order trends, backlog, and service levels; build dashboards for leadership visibility.
Support management presentations and business reviews.
Identify automation opportunities and support standardization of regional procedures.
Maintain process documentation and participate in system enhancement projects.
Partner cross-functionally on business continuity, escalations, and revenue-impacting issues.

Requirements

Experience working with SAP or a comparable ERP system.
Advanced proficiency in Microsoft Excel, including data analysis, reporting, and problem-solving.
Experience with reporting and business intelligence tools such as Power BI, Tableau, or similar platforms.
Strong understanding of order-to-cash (O2C) processes and best practices.
Knowledge of KPI tracking, SLA management, and operational performance reporting.
Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.
Excellent verbal and written communication skills with the ability to collaborate across multiple functions.
High attention to detail and commitment to accuracy.
Customer-focused mindset with a passion for delivering exceptional service and support.
Ability to prioritize competing demands and manage multiple tasks in a fast-paced, deadline-driven environment.
Strong organizational skills with the ability to work independently and drive results.
Continuous improvement mindset with a focus on process optimization and operational excellence.

Skills

Microsoft Excel
Power BI
Tableau
Order-to-cash (O2C) processes
KPI tracking
SLA management
Operational performance reporting
Analytical skills
Problem-solving skills
Communication skills
Organizational skills

Location

8 Spadina Ave. Ste 2200, Toronto, ON M5V 0S8, Canada

Work Type

Onsite

Experience Level

2+ years of experience in sales order processing, order management, supply chain operations, customer service operations, logistics coordination, or a related field.

Education Level

Bachelor's degree in Supply Chain Management, Business Administration, Industrial Engineering, Logistics, or a related field.

Salary/Compensations

$73,000 - $92,000 annually + bonus opportunity

Benefits

Dyson Matching RSP contributions
Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D)
Short-Term and Long-Term Disability
Employee Referral Program
Dyson Product Discounts
Competitive Paid Time Off including Floater Holiday, Sick, and Vacation Time
Generous Maternity Leave Program
Employee Assistance Program

About the Company

Dyson is a global technology enterprise focused on growth across more categories, locations, and people.
The Canadian headquarters in Toronto has been recognized as a top employer.
Dyson is committed to campus culture, fostering collaboration, development, and learning in a social and dynamic environment.
Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live.
Dyson is an Equal Opportunity Employer. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Equal Opportunity

If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at americas.talentacquisition@dyson.com for more information.
Dyson is an Equal Opportunity Employer.
We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique.
We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.