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About the Role
The Returns & Refurbishment Team Leader oversees daily operations within Australia’s reverse logistics stream, leading a team to efficiently process, inspect, and adjudicate returned Dyson machines. The role focuses on fast turnarounds for claims, safety, and policy compliance, directing stock segregation for refurbishment, parts harvesting, or recycling while balancing output targets with cost and quality goals.
Responsibilities
- Supervise daily returns processing to ensure fast turnarounds and protect the customer experience
- Adjudicate customer claims, processing genuine exchanges while enforcing policies against fraud
- Screen returned products at intake to evaluate cost recovery and determine downstream pathways
- Plan and execute daily refurbishment schedules aligned with parts availability and sales demand
- Apply global Dyson operational standards to maintain high-quality output at the Australian plant
- Optimise workflow efficiencies across the entire returns lifecycle, from intake to final storage
- Oversee inventory controls and regular stock-counting to ensure accuracy across ANZ service plants
- Drive team performance to meet production yields, maintain quality, and keep refurbishment costs below $45 per unit
- Manage SAP-side return transactions and perform routine audits to ensure alignment with Manhattan WMS
- Streamline the physical flow of stock between the Taren Point facility and various DHL sites
- Lead, coach, and support the team to drive daily accountability and hit core operational KPIs
- Coordinate onboarding, daily training, team engagement, and regular performance check-ins
Requirements
- Minimum 4 years of hands-on operational and team leadership experience within a warehouse, logistics, manufacturing, or supply chain environment
- Proven responsibility for workplace health and safety (WHS) compliance and site safety management
- Demonstrated track record of hitting operational and performance targets in a structured environment
- Experience handling customer queries, stakeholder interactions, and maintaining satisfaction standards
- Familiarity with basic cost tracking, resource scheduling, and operational budgets
Skills
- Practical approach to problem-solving
- Solid attention to detail
- Clear communication skills
- Collaborative team building
- Strong organisation
- Working knowledge of SAP and Manhattan WMS (or similar warehouse management systems)
- Competent MS Office skills
Location
- Australia
Work Type
- Full-time
Experience Level
- Minimum 4 years of operational and team leadership experience
Benefits
- Competitive salary
- Generous product discounts
- Additional paid annual leave
- Generous, above market parental leave scheme
- Ongoing learning and development opportunities
- Regular social activities
About the Company
- Dyson is a global technology company that transforms every category it enters with iconic inventions that work, perform and look very different – it’s about better ideas and better technologies, to solve the problems that others often ignore.
- Dyson is a market leader across Australia, and even with an industry-low return rate, our high volume of sales generates approximately 15,000 returns annually, a figure scaling upward alongside new product categories.
- Driving our core corporate values of environmental responsibility and financial efficiency, this operation treats returns as a vital resource loop rather than waste.
- Operating across a complex network of five internal service centres and an expanding network of third-party partners, the department is tasked with maintaining flawless inventory accuracy, managing complex consignment stock, and ensuring maximum value recovery through sophisticated reverse logistics.
Equal Opportunity
- Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.