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About the Role

The OSS Engineer will design, build, and operate Operations Support Systems (OSS), dashboards, data products, and workflow automations to support Network Operations for cloud solutions and large fleets of customer-premises equipment (CPE). This role requires a hands-on approach to software and systems, with a deep understanding of Network Operations Center (NOC) functions, service assurance, fault and performance management, device operations, and service-provider support.

Responsibilities

Own the engineering lifecycle for internal OSS tools, operational dashboards, workflow automations, and integrations.
Translate team pain points, controls, and support needs into reusable, product-like capabilities.
Unify cloud, application, network, customer, and CPE data into trusted operational views and actionable workflows.
Automate high-volume diagnosis, enrichment, notification, remediation, reporting, and evidence-collection activities with safe controls and auditability.
Increase the capacity and consistency of Network Operations to support growth without equivalent manual effort.
Design, develop, test, deploy, and maintain internal web applications, APIs, command-line tools, and services for fault, performance, configuration, inventory, and service-assurance use cases.
Build tool capabilities around service-provider tenants, cloud services, CPE inventory, topology and dependencies, device reachability, firmware versions, alarms, incidents, and customer impact.
Apply sound software engineering practices: modular design, code review, automated tests, version control, CI/CD, release notes, rollback, telemetry, and lifecycle ownership.
Assess whether to build, buy, or integrate a capability; integrate commercial and open-source OSS components.
Create role-based dashboards for executives, the NOC, Support, and service owners covering service health, incident performance, alert quality, SLA/SLO attainment, customer impact, and managed-CPE fleet health.
Correlate metrics, logs, traces, events, tickets, changes, customer/tenant data, and device telemetry for quick diagnosis.
Automate alert enrichment, deduplication, correlation, ticket creation, routing, escalation, stakeholder notification, evidence collection, and operational reporting.
Measure adoption, success rate, time saved, error reduction, and operator outcomes; retire fragile manual steps and low-value automations.
Integrate with cloud APIs, Kubernetes, observability platforms, ITSM systems, collaboration channels, CI/CD systems, databases, messaging platforms, and customer-facing operational systems.
Use APIs, webhooks, event streams, and device-management data to support onboarding, provisioning, inventory, telemetry, command execution, and firmware operations across managed CPE fleets.
Understand and model the cloud-to-device service path to distinguish application, infrastructure, network, protocol, firmware, device, and customer-environment signals.
Partner with Engineering on supported interfaces and data contracts; avoid unsupported direct changes to customer-facing product systems.
Convert incident reviews, ticket trends, alert noise, escalations, and operator feedback into a prioritized automation and tooling backlog.
Develop analytics for repeat incidents, chronic customers or device cohorts, change-related failures, capacity trends, knowledge gaps, and automation opportunities.
Prototype anomaly detection, correlation, and assisted-diagnosis approaches where they provide measurable value, while preserving explainability and human control.
Demonstrate improvements in mean time to detect, acknowledge, diagnose, and recover; first-contact resolution; escalation quality; SLA performance; and hours of toil removed.
Operate internal OSS capabilities as production systems with availability targets, monitoring, alerting, capacity planning, backup, recovery, and dependency documentation.
Implement authentication, role-based access control, least privilege, secrets management, certificate handling, audit logging, secure coding, and vulnerability remediation.
Create runbooks, user guidance, support models, and ownership records; train NOC and Support users and incorporate their feedback into the roadmap.
Provide escalation support for critical tool failures and automation defects, including occasional approved maintenance or incident work outside normal hours.

Requirements

5+ years of experience in OSS engineering, network automation, NOC tooling, software engineering for operations, or a closely related role.
Experience building OSS capabilities for service providers, broadband operators, managed-network providers, or telecom equipment/software vendors.
Demonstrated experience with telecom Operations Support Systems—fault, performance, configuration, inventory, topology, service assurance, or network/service orchestration—not solely open-source software.
Strong programming skills in Python, Go, Java, TypeScript/JavaScript, or a comparable language, with experience delivering maintainable production applications, services, or automation frameworks.
Experience building APIs, event-driven integrations, data pipelines, databases, and user-facing operational dashboards.
Hands-on experience with Linux, containers, Kubernetes, and a public cloud platform.
Experience integrating observability, ITSM, collaboration, and operational platforms using REST APIs, webhooks, message queues, or event streams.
Strong understanding of software delivery practices including Git, code review, automated testing, CI/CD, release management, and rollback.
Working networking knowledge including TCP/IP, DNS, DHCP, TLS, routing, APIs, and systematic troubleshooting across distributed systems.
Ability to work directly with NOC, support, and operations engineers, convert ambiguous operational problems into clear requirements, and measure whether the delivered capability improved the outcome.
Bachelor’s degree in computer science, engineering, or equivalent practical experience.
Experience with cloud-managed CPE such as broadband gateways, routers, ONTs, Wi-Fi/mesh systems, or similar edge devices.
Familiarity with TR-069/CWMP, TR-369/USP, TR-181 data models, ACS/USP controllers, device telemetry, and remote lifecycle management.
Experience with Google Cloud Platform, Kubernetes, Terraform, Helm, and Git-based CI/CD.
Experience with Grafana, Prometheus, OpenTelemetry, Elasticsearch, or comparable observability and visualization platforms.
Experience with Apache Pulsar, Kafka, or another messaging/streaming platform and relational or NoSQL operational data stores.
Experience integrating Jira Service Management or comparable ITSM tooling and collaboration platforms through APIs and webhooks.
Familiarity with TM Forum Open APIs, YANG, NETCONF, RESTCONF, gNMI, SNMP, or other telecom/network-management interfaces.
Experience with workflow engines, low-code orchestration, or event correlation, combined with the judgment to know when custom software is the better choice.
Experience applying RBAC, secrets management, certificate handling, audit logging, and data-protection controls to operational tooling.
Front-end development or UX experience creating efficient interfaces for operators under time pressure.

Skills

OSS engineering
Network automation
NOC tooling
Software engineering for operations
Python
Go
Java
TypeScript
JavaScript
APIs
Event-driven integrations
Data pipelines
Databases
Linux
Containers
Kubernetes
Public cloud platforms
Observability platforms
ITSM systems
Collaboration platforms
REST APIs
Webhooks
Message queues
Event streams
Git
Code review
Automated testing
CI/CD
Release management
Rollback
TCP/IP
DNS
DHCP
TLS
Routing
Troubleshooting distributed systems
Cloud-managed CPE
Broadband gateways
Routers
ONTs
Wi-Fi/mesh systems
TR-069/CWMP
TR-369/USP
TR-181 data models
ACS/USP controllers
Device telemetry
Remote lifecycle management
Google Cloud Platform
Terraform
Helm
Grafana
Prometheus
OpenTelemetry
Elasticsearch
Apache Pulsar
Kafka
Jira Service Management
TM Forum Open APIs
YANG
NETCONF
RESTCONF
gNMI
SNMP
Workflow engines
Low-code orchestration
Event correlation
RBAC
Secrets management
Certificate handling
Audit logging
Data-protection controls
Front-end development
UX design

Location

Irvine, CA USA
Singapore
Denmark
Spain
Vietnam

Work Type

Contract
Full-time

Experience Level

5+ years of experience

Education Level

Bachelor’s degree in computer science, engineering or equivalent practical experience

Salary/Compensations

CAD 60/hr - CAD 95/hr

About the Company

AXON Networks delivers a robust AI-driven, analytics-based orchestration platform and a wide portfolio of next-gen high-speed routers that leverage the newest Wi-Fi technologies.
Together, these technologies give ISPs the ability to manage and troubleshoot their networks in real time, and to deliver an outstanding customer experience.
AXON Networks is a trusted strategic partner for its customers, helping them evaluate their current technologies and business models, and creating and executing strategies that enable them to innovate faster, accelerate their digital transformations, and strengthen their relationships with consumers.
AXON Networks is headquartered in Irvine, CA USA with Asia HQ in Singapore and also operating in Denmark, Spain and Vietnam.

Equal Opportunity

AXON Networks promotes equal opportunities in all our recruitment processes, ensuring non-discrimination on the basis of gender, age, origin, disability, or any other personal circumstances.
We assess talent based on objective criteria and foster an inclusive and diverse working environment.