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About the Role

We are looking for an enthusiastic experience strategist to drive the growth of CACI Customer Experience Strategy services. You will help shape our offering, ensuring we provide best-in-class, customer-first strategies focused on client performance, delivery, and execution. Our Customer Experience team assists clients in reaching their performance targets through services like channel optimization, strategic planning, and business transformation. Expertise in CRM, Customer Experience, and campaign planning enables impactful conversations and clear roadmaps for change.

Responsibilities

Deliver best-in-class customer strategy and planning services to clients.
Collaborate with client services teams to grow existing client accounts.
Develop propositions that meet client needs and provide growth areas for the business.
Stay informed about industry innovations and trends to ensure teams are updated and clients receive innovative digital ideas.

Requirements

6-8 years of relevant industry experience.
Ability to interrogate a client brief, understand the strategic challenge, and define an appropriate response.
Knowledge and experience of building customer journeys and contact strategies for omnichannel execution.
Ability to extract insights from customer and behavioral data to inform marketing strategy.
Proven experience presenting to and aligning client stakeholders behind strategies.
Demonstrable ability to critically evaluate and consider alternative strategic approaches.
Self-starting and entrepreneurial, with suggestions to support team development and improvement.
Proven experience in workshop development and orchestration.
Good data literacy in communications, performance, user behavior, and analytical outputs.
Ability to self-orientate, create project plans, and proactively identify work.
Excellent written and presentation communication skills.
Ability to work on multiple projects simultaneously in a dynamic environment.
Understanding of campaign execution technology, with experience of at least one marketing cloud platform.

Skills

Omni-channel strategy
Data-driven customer marketing
Influencing senior stakeholders
CRM
Customer experience
Campaign planning
Data literacy
Workshop development
Marketing cloud platform

Location

London

Work Type

Hybrid
Permanent

Experience Level

6-8 years

About the Company

CACI Customer Experience Strategy services focus on driving client performance through customer-first strategies.
The Customer Experience team offers services from channel optimization to strategic planning and business transformation.
We work with well-known brands including PlayStation, Easyjet, William Hill, News UK, and B&Q.

Equal Opportunity

CACI is a proud equal opportunities employer committed to building an inclusive work environment.
We do not discriminate based on ethnic origin, age, sex, gender identity, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition.
As a Disability Confident employer, we provide reasonable adjustments in the recruitment process and offer interviews to people with health conditions and disabilities who meet the minimum criteria.
We encourage and support our people to be confident in contributing to our inclusion journey.