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About the Role

Airwallex IT Operations provides frontline IT support, manages inventory and logistics, and ensures seamless office technology. This role serves as the IT Site Lead for Singapore and the regional IT support lead for Southeast Asia, ensuring world-class IT experience and operational excellence. You will mentor junior team members, collaborate with internal departments, manage vendors, and provide hands-on technical support.

Responsibilities

Serve as the senior on-site IT contact in our Singapore office, owning issues and being accountable for the IT operations and reliability of the Singapore location.
Provide escalated regional support to sites in SEA (MY/VN/ID), ensuring support issues are addressed and escalated if needed.
Provide on-site and remote technical support for Airwallex employees and contractors as part of the global team.
Provide strong technical support on macOS, Windows, and major SaaS applications.
Perform hardware troubleshooting to quickly debug common problems with Windows and Apple hardware.
Provide AV support for meeting rooms, all-hands event spaces and office technology, ensuring rooms and spaces are reliable and operational.
Run new hire IT onboarding events, assisting new starters with computer setup, accounts, and onboarding.
Manage vendors and logistics, including procurement and inventory management in SG and other sites.
Partner with workplace, infosec, people ops and others on office build-outs and evaluate vendors for site expansion.
Manage service providers as required, including vendors or contractors.
Write exceptional documentation and guides in English, ensuring clarity and conciseness for all audiences.
Contribute to constant team improvement by providing feedback on processes.
Provide executive and VIP support for executives based in SG and visiting, quickly and efficiently.
Communicate effectively, both written and verbally, with diverse technical and non-technical audiences and teams, internal and external.
Thrive in a startup environment, managing ambiguity and collaborating across teams to achieve goals regardless of hierarchy.
Utilize AI to work faster, more efficiently, and improve processes and workflows, driving improvements autonomously.

Requirements

Demonstrate strong written and verbal communication skills in English.
Possess strong awareness of site operations, partnerships, and the ability to coordinate across multiple concurrent projects and competing demands.
Have site lead or site management experience, with experience as the primary IT site lead or owner in a regional or remote office.
People management/leadership experience is a plus, or tech lead experience in an IT operations role.
Ability to operate autonomously and efficiently with good judgment and attention to detail, demonstrating flexibility in approaches.
Exhibit a patient and empathetic approach to supporting employees.
Demonstrate strong documentation skills with attention to detail.
Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, Zoom.
Be consistent, reliable, and dependable.
Demonstrate strong technical troubleshooting skills for both hardware and software.
Possess intermediate networking troubleshooting skills, including basics of networking and common issues with Wi-Fi, DNS, and office networks.
Experience in high growth multinational tech companies, understanding different cultures and working through technical problems.
Strong ability to multitask and work on multiple competing priorities.
Experience in financial services, fintech, or payments is preferred.

Skills

macOS
Windows
SaaS applications
Hardware troubleshooting
AV support
Onboarding and offboarding
Vendor management
Logistics management
Procurement
Inventory management
Documentation
Technical troubleshooting
Networking troubleshooting
Google Workspace administration
Okta administration
Confluence
JIRA
Zoom
AI utilization

Location

Singapore

Work Type

Onsite (5 days per week)

Experience Level

Site lead or site management experience
Tech lead in an IT operations role (preferred)

About the Company

Airwallex is the only unified payments and financial platform for global businesses, empowering over 250,000 businesses worldwide with integrated solutions for business accounts, payments, spend management, treasury, and embedded finance.
Founded in Melbourne, Airwallex has a global team of over 2,300 employees across 27 offices.
Valued at US$11 billion and backed by leading investors, Airwallex is building the future of global payments and financial platforms.
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership.
We value strong role-related expertise, sharp thinking, and motivation by our mission and operating principles.
We encourage moving fast with good judgment, digging deep with curiosity, and making decisions from first principles, balancing speed and rigor.
We foster a humble and collaborative environment where ideas are turned into products, and tasks are completed end-to-end.
We encourage using AI to work smarter and solve problems faster.
This role offers the opportunity to tackle complex, high-visibility problems with exceptional teammates and grow your career.

Equal Opportunity

Airwallex is proud to be an equal opportunity employer.
We value diversity and consider all individuals based on merit, qualifications, competence, and talent.
We do not discriminate based on color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status.
We accommodate individuals with disabilities or special needs upon request.