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About the Role
Radiant is building AI infrastructure to revolutionize the connection between software and hardware. This role focuses on owning the strategy, roadmap, and delivery of internal tooling and integrations to help teams operate and scale the cloud platform efficiently. You will work across various technical domains to reduce operational friction, improve self-service, and create reliable, scalable internal systems.
Responsibilities
- Own the strategy, roadmap, and delivery of internal tooling, CMDB, service catalogues, operational workflows, and integrations.
- Translate business and operational needs into clear product requirements, specs, user stories, data models, and priorities.
- Partner with engineering to define solutions across APIs, integrations, automation, and platform tooling.
- Work with SRE, infrastructure, security, support, and other internal users to identify pain points and improve automation and self-service.
- Establish reliable sources of truth for infrastructure, services, customers, environments, ownership, and configuration.
- Drive prioritisation, backlog management, technical design discussions, delivery, and adoption.
- Define success metrics and ensure tooling is secure, observable, auditable, reliable, and well documented.
- Evaluate build vs. buy decisions and third-party tooling where appropriate.
Requirements
- Experience owning technical products, internal platforms, developer tooling, or infrastructure products end-to-end.
- Experience working across data centre operations, hardware lifecycle and inventory, infrastructure support, field operations, or adjacent operational environments.
- Strong technical fluency across APIs & integrations (REST, gRPC, webhooks, third-party APIs).
- Strong technical fluency across infrastructure (Kubernetes, cloud platforms, containers, infrastructure-as-code).
- Strong technical fluency across data & CMDB (relational modelling, inventory, ownership, dependency mapping).
- Strong technical fluency across automation (queues, schedulers, workflow engines, event-driven systems).
- Strong technical fluency across observability & security (logging, metrics, tracing, IAM, RBAC, audit logging).
- Familiarity with tools such as NetBox, ServiceNow, Terraform, Grafana, Jira, or similar.
- Strong understanding of distributed systems concepts including retries, idempotency, eventual consistency, and failure handling.
- Strong prioritisation, communication, and stakeholder management skills.
- Comfortable working closely with engineers and making informed technical trade-offs without needing to be the primary implementer.
- Comfortable operating in a fast-paced environment and taking ambiguous problems from discovery through to delivery.
Skills
- APIs & integrations
- REST
- gRPC
- webhooks
- third-party APIs
- Kubernetes
- cloud platforms
- containers
- infrastructure-as-code
- relational modelling
- inventory
- ownership
- dependency mapping
- queues
- schedulers
- workflow engines
- event-driven systems
- logging
- metrics
- tracing
- IAM
- RBAC
- audit logging
- NetBox
- ServiceNow
- Terraform
- Grafana
- Jira
- distributed systems concepts
- retries
- idempotency
- eventual consistency
- failure handling
- prioritisation
- communication
- stakeholder management
- technical trade-offs
- systems thinking
- product thinking
- ownership
Experience Level
- Senior
Benefits
- 25 days of annual leave
- Private medical insurance via Bupa
- Cycle to Work Scheme
- Gympass subscription
- Participation in the company shares program
- Enhanced parental pay & leave
About the Company
- Radiant is at the forefront of AI infrastructure, revolutionising the connection between software and hardware for the AI era.
- Our mission is to empower AI teams with scalable, secure, and efficient infrastructure solutions that support seamless model training, deployment, and scaling.
- Join a team operating some of the world’s most advanced high-performance computing infrastructure.
- As a Cloud Support Engineer, you will support cutting-edge GPU and CPU platforms — including the latest NVIDIA architectures — powering dense, large-scale compute environments used for AI, machine learning, and next-generation workloads.
- This is an opportunity to build expertise at the forefront of modern infrastructure, where reliability, scale, and performance matter every day.
- You’ll collaborate with experienced engineers across a globally distributed organisation that values openness, inclusion, technical excellence, and continuous learning.
- We move quickly, solve meaningful challenges, and give people the space to make an impact.
- If you thrive in fast-paced environments, enjoy working with advanced technology, and want to help shape the future of high-performance compute, you’ll find both challenge and opportunity here.
- What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive.
Equal Opportunity
- We cherish and celebrate diversity so you’ll feel right at home whoever you are and whoever you’re talking to, you treat everyone the same.