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About the Role

The Product Specialist role will act as a key technical and product resource for Audiomovers, bridging the gap between product marketing, development, customer success, and sales. The ideal candidate will have a good technical understanding of audio software and workflows, combined with a strong ability to troubleshoot and report any issues our customers encounter with our products. This includes answering technical tickets, updating user manuals and communicating product features to both technical and non-technical audiences. You will be comfortable leading live product demonstrations and onboarding high-value B2B clients. You will be proactive and solutions-oriented, taking ownership of user feedback loops and ensuring customer insight directly influences future product roadmaps. The ideal candidate will understand that product expertise must drive commercial success. They will focus on reducing customer churn, and increasing product adoption by delivering exceptional support, onboarding, and training experiences. Audiomovers is a hands-on, fast-paced environment, and this role suits someone who thrives on solving technical challenges, engaging directly with users, and staying ahead of audio industry trends. Ideally, the candidate will be able to demonstrate experience in audio engineering, audio software and an interest in technical product management.

Responsibilities

Act as a primary technical expert for Audiomovers products across all customer touchpoints
Deliver compelling live product demonstrations and technical walkthroughs for prospective and existing clients
Create and maintain technical documentation, setup guides, and knowledge base articles
Collaborate with engineering and product teams to translate customer feedback into actionable feature requests
Support sales and success teams by answering technical queries during the buyer journey
Support technical onboarding sessions for enterprise and high-value accounts to ensure seamless workflow integration
Represent Audiomovers at industry tradeshows, events, and community workshops as a technical product ambassador

Requirements

Proven experience and a strong foundation knowledge of all Audiomovers products (i.e. where our products are implemented and how they support the music production workflow)
Deep practical knowledge of Digital Audio Workstations (DAWs), audio routing, networking protocols, and pro audio hardware
Excellent written and verbal communication skills, with an ability to translate technical concepts for diverse audiences
Strong troubleshooting abilities with a methodical, customer-first approach to problem-solving
Professional experience in audio production, sound engineering, or music technology
Experience and a keen interest in video production software
Familiarity with the wider audio market including other remote collaboration tools and web-based audio streaming technologies

Skills

Technical understanding of audio software and workflows
Troubleshooting
Reporting issues
Answering technical tickets
Updating user manuals
Communicating product features
Leading live product demonstrations
Onboarding B2B clients
User feedback loops
Customer insight
Product roadmaps
Reducing customer churn
Increasing product adoption
Exceptional support
Onboarding
Training
Solving technical challenges
Engaging directly with users
Staying ahead of audio industry trends
Audio engineering
Audio software
Technical product management
Digital Audio Workstations (DAWs)
Audio routing
Networking protocols
Pro audio hardware
Written communication
Verbal communication
Video production software
Remote collaboration tools
Web-based audio streaming technologies

About the Company

Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Audiomovers is a small, fast-moving team within a global music organisation, building tools used daily by artists, engineers and studios around the world. We work on a rapid development cycle, bringing products, features and campaigns to market quickly, and iterating based on real-world use.
The team sits at the intersection of music, technology and culture, collaborating closely with product, engineering, artist relations and the wider Universal Music Group to deliver work that is both creatively strong and commercially effective.

Equal Opportunity

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.