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About the Role
This role involves managing settlement balancing, reconciliations, and system configuration for partners. The position serves as a liaison to enterprise-wide Legal, Compliance, and Business Risk functions. Responsibilities include developing business-unit specific approaches, ensuring accurate and timely implementation of risk management disciplines, and supporting business compliance and operational risk/control activities within Settlement. This includes risk assessment, controls, procedure documentation, process design, control workflow/systems, reporting, testing, remediation, and third-party management. The individual will evaluate current operations to identify enhancements and implement process improvements, actively managing and escalating risk and customer-impacting issues.
Responsibilities
- Develop and implement job aids and tools to facilitate efficient completion of policy and standard requirements.
- Maintain an accurate library of risks and controls.
- Perform control design reviews and compliance risk assessments.
- Monitor the risk and control environment for weaknesses and identify solutions to improve the effectiveness and efficiency of controls.
- Execute control testing plans.
- Provide education to DCI SS employees on requirements of company policies and standards related to risk and control ownership, the development and execution of new products and services and control testing.
- Ensure effective identification and implementation of controls to manage operational, financial and compliance risks.
- Act as subject matter expert on efficient processes to maintain an accurate library of Settlement’s risks and controls.
- Oversee timely completion of control design reviews and compliance risk assessments.
- Monitor the risk and control environment for weaknesses and identify solutions to improve the effectiveness and efficiency of controls.
- Create and distribute monthly risk reporting and complaints data.
- Lead customer complaint remediation projects.
Requirements
- Cross functional knowledge of the Payment Network Industry focusing on Financial Services, Compliance, Internal Audit, Risk or Operations.
- Google Suite knowledge and expertise, particularly in AI (Gemini and GEMS)
- Effective written and verbal communication skills with all levels of employees and management; including managing expectations, communicating issues, risks and opportunities.
Skills
- AI (Gemini and GEMS)
- Risk assessment
- Controls
- Procedure documentation
- Process design
- Control workflow/systems
- Reporting
- Testing
- Remediation
- Third-party management
- Communication skills
Location
- Farnborough, United Kingdom
- Farnborough, London
Work Type
- Hybrid
- Permanent
Experience Level
- Principal Associate
Education Level
- Certification in Control Self Assessment
- Certified Internal Auditor
- Certified Public Accountant (CPA)
- Certified Regulatory Compliance Manager
Benefits
- Access to up to £5,000 in funding for external qualifications.
- Competitive pension and performance-based bonus schemes.
- 25 days of annual leave, increasing with tenure.
- Option to buy 5 additional days of leave.
- Private medical insurance.
- Enhanced parental leave.
About the Company
- We’re on a mission to be a force for good in lending.
- Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list.
Equal Opportunity
- We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.
- We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
- Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.
- Capital One is committed to diversity in the workplace.