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About the Role

De Beers Jewellers is seeking a Brand Ambassador for their Old Bond St store. The ideal candidate is passionate about diamonds, exceptional customer service, and exceeding sales targets, upholding the brand's tradition of excellence.

Responsibilities

Introduce the Brand and explain its history to new clients.
Demonstrate product and diamond knowledge, along with exceptional selling skills.
Maintain thorough, accurate, and accessible client information.
Nurture client relationships through engagement, event invitations, and product updates.
Develop strong negotiation skills to close sales.
Act as a Brand Ambassador, providing prompt, attentive, courteous, and effective customer service.
Culminate client relationships online and offline for maximum engagement.
Ensure the store atmosphere and merchandising represent the Brand's spirit.
Maintain store cleanliness, visual merchandising, and team spirit.
Be mindful of security within the store.
Contribute and collaborate to achieve store sales targets.
Show flexibility in adapting to business needs and priorities.
Share knowledge and experiences with team members to benefit sales efforts and brand development.

Requirements

Results and Detail Oriented with a keen eye for detail and a proven track record of achieving results.
Previous professional experience in the luxury industry is a must.
Energetic Team Player who thrives in a dynamic team environment.
Customer-centric approach.
Proficiency in an additional language would be a significant advantage.
A track record of successful sales and relationship-building.
Background screening, including criminal check and qualification validation, will be required.

Skills

Exceptional selling skills
Negotiation skills
Customer service
Teamwork
Collaboration
Flexibility
Sales acumen

Location

Old Bond St store

Work Type

Full-time

Experience Level

Luxury Industry Experience
Jewellery Industry Knowledge (highly desirable)

Education Level

G.I.A. Qualification (highly preferred)

Benefits

25 days’ annual leave plus bank holidays, with the option to buy or sell leave
Pension scheme with minimum 4% employee contribution plus 11% company contribution
Company-funded core Private Medical Insurance (Bupa), with upgrade options
24/7 confidential Employee Assistance Programme
Access to a Mental Health First Aider network
Wider wellbeing resources
Access to flexible benefits platform including holiday trading, travel insurance, dental cover, critical illness protection, retail vouchers
Opportunities to participate in Anglo American share plans (Free Shares, SIP and SAYE)
Employee discounts
Staff discount options
Onsite benefits where available (e.g. gym and restaurant facilities)

About the Company

As part of De Beers Group, De Beers Jewellers is The Home of Diamonds since 1888, bringing pioneering diamond perfection through over 30 stores and a worldwide digital presence.
De Beers Jewellers hand selects the rarest natural diamonds, creating distinctive designs.
The key to success within the brand is an attitude of excellence, passion, and delivering for clients.
De Beers Group's purpose is to Make Life Brilliant.
Since 1888, De Beers Group experts have searched the world for nature’s most precious gem.
De Beers Group aims to make its diamonds and business brilliant for its people, customers, and the world.
Venetia Mine is part of De Beers Group Managed Operations Business, integrating mines, operations, and support functions to shape a safe, sustainable future.
Safety first is a way of life, with an unconditional commitment to the safety, health, and well-being of colleagues and communities.
De Beers Group invests in innovation to protect people.
High performing teams take accountability, work collaboratively, and show care and respect.
Sustainability is at the heart of decision-making and business operations.
Building Forever is De Beers Group's ambitious and holistic sustainability framework, central to delivering long-term value.

Equal Opportunity

We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are.
We provide equality of opportunity to enable everyone to fulfil their potential.
Referrals incentive applicable: This opportunity is open to a paid referral incentive according to the Referral Policy. Referral incentives are applicable to De Beers Group internal employees only.