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About the Role
This is a great entry point into a broad IT role, offering hands-on experience across end-user support, device management, network monitoring, and security patching, with guidance and mentorship from senior team members.
Responsibilities
- Support the lifecycle of internal IT systems including workstations, peripherals, and shared services.
- Assist with directory services (LDAP) and user account management.
- Help manage software installations, asset tracking, and IT inventory across both offices.
- Provide first-line support to employees, resolving hardware and software issues onsite in Berlin and remotely for Amsterdam.
- Assist with monitoring and maintaining datacenter infrastructure (servers, storage, cabling).
- Support hardware replacements and rack maintenance tasks under guidance.
- Help maintain documentation of datacenter layouts, IP assignments, and change logs.
- Assist in planning and executing OS upgrade cycles for employee laptops (Windows & macOS).
- Help maintain device images and follow upgrade runbooks.
- Ensure devices meet security baselines and track compliance status.
- Ship and support devices remotely for Amsterdam-based employees.
- Monitor wired and wireless network health across both offices and escalate anomalies.
- Assist with Wi-Fi administration (access points, SSIDs, guest networks) in Berlin and remotely for Amsterdam.
- Help troubleshoot basic connectivity and wireless coverage issues.
- Support day-to-day MDM operations (e.g. Jamf, Intune, or similar) including device enrollment and policy application.
- Assist with application deployment and device offboarding procedures.
- Assist with patch deployment cycles across employee endpoints and internal systems.
- Help monitor security alerts and escalate incidents to senior staff.
- Support enforcement of endpoint security policies (antivirus, disk encryption, screen-lock).
- Help maintain patch status documentation and reports.
Requirements
- 1–2 years of experience in an IT support, helpdesk, or junior sysadmin role (internships and apprenticeships count).
- Basic understanding of Windows and/or macOS administration.
- Basic Linux knowledge (navigating the command line, file permissions, common admin tasks).
- Familiarity with networking concepts: DNS, DHCP, VLANs, Wi-Fi.
- Eagerness to learn and grow in a fast-paced technical environment.
- Good troubleshooting mindset, methodical, calm under pressure, and willing to dig in.
- Strong communication skills; able to support non-technical users with patience.
- Fluent in English; German is a plus.
Skills
- MDM tools such as Jamf or Microsoft Intune
- Basic scripting knowledge (Bash, PowerShell, or Python)
- Monitoring tools such as Zabbix or Grafana
- CompTIA A+, Network+, Microsoft fundamentals, or similar certifications
Location
- Berlin
- Amsterdam
Work Type
- Onsite
- Remote
Experience Level
- Junior
Education Level
- Relevant certifications or coursework: CompTIA A+, Network+, Microsoft fundamentals, or similar.
Salary/Compensations
- Competitive junior salary
Benefits
- Hands-on experience across a broad range of IT disciplines from day one.
- Mentorship from experienced infrastructure and platform engineers.
- Learning budget
- Room to grow into a mid or senior role.
About the Company
- At ROMEO, we’re building one of the world’s largest dating and social platforms for gay, bi and trans people. Millions of people rely on our platform every day—including many in places where they cannot live openly. That responsibility shapes how we design, build and operate our software.