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About the Role

As an Endoscopy OnSite Specialist, you will play an essential role in supporting surgical teams and ensuring that equipment, processes, and information flow smoothly to help drive exceptional patient care.

Responsibilities

Prepare, manage, and maintain surgical equipment and disposable products to ensure everything is available, functional, and ready before each procedure.
Support operating room teams during procedures by anticipating device needs, providing timely equipment adjustments, and ensuring a seamless surgical experience.
Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime.
Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners to deliver excellent service and build strong working relationships.
Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates.
Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use.
Follow all safety, facility, and privacy standards, including patient confidentiality requirements, while maintaining a professional appearance, work ethic, and customer-focused mindset.
Provide flexible coverage, including rotating schedules, on-call, overnight and weekend shifts, and support for other accounts within and outside your region, which may require travel.
Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.
Confirm equipment functionality and image routing prior to each procedure.
Adjust camera, monitor, and device settings intraoperatively.
Provide immediate troubleshooting of endoscopy and integration systems.
Manage post-procedure breakdown and staging of all Stryker equipment.
Clean/disinfect towers and components, restock consumables, and perform basic maintenance.
Educate OR and SPD staff on proper use and troubleshooting of Stryker products.
Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).
Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
Perform in-line function testing (leak, sharpness, insulation, or power checks).
Wrap and containerize sets for sterilization per IFU.
Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
Facilitate repairs, replacements, and instrument tracking per hospital protocols.
Communicate with SPD and OR leaders regarding equipment readiness and process improvements.

Requirements

Bachelor’s or Associate’s degree, or equivalent certifications.
1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments.
Knowledge of anatomy, surgical procedures, and instrumentation.
HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually).
High School Diploma or equivalent.
0+ years of related work experience.
Ability to work rotating schedules, including on-call, overnight, and weekend shifts, and maintain readiness to arrive within 45 minutes when on call.
Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand, walk, bend, stoop, and use fine motor skills for extended periods.
Visual acuity (corrected), color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation.
Strong analytical, problem-solving, and time-management skills with the ability to make independent decisions in high-pressure environments.
Ability to clearly explain and follow detailed guidelines and procedures.
Proficiency with basic computer applications (e.g., Microsoft Office) and strong interpersonal, verbal, written, and organizational skills.
Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.
Experience in OR technical support or surgical services.
Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).
Excellent communication and troubleshooting skills.
CRCST required within 6 months of hire (per Stryker and state legislation).
Ongoing annual continuing education required.

Skills

Customer service
Technical assistance
Clinical support
Sterile workflow operations
Operating room environments
Anatomy knowledge
Surgical procedures knowledge
Instrumentation knowledge
Analytical skills
Problem-solving skills
Time-management skills
Independent decision-making
Communication skills
Interpersonal skills
Verbal skills
Written skills
Organizational skills
Troubleshooting skills

Location

Field-based

Work Type

Field-based
Full-time

Experience Level

1+ year of experience
0+ years of related work experience

Education Level

Bachelor’s degree
Associate’s degree
Equivalent certifications
High School Diploma or equivalent

Salary/Compensations

US5: $22.66 - $30.66 USD Hourly

Benefits

Ongoing annual continuing education required.

About the Company

Stryker Corporation is an equal opportunity employer.
Stryker is driven to work together with our customers to make healthcare better.
Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

Equal Opportunity

Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Stryker is an EO employer – M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.